Website Support @ Valethi Technologies

Job Description

Works and communicates well with other developers and the business teams they support. Dedication to continuous improvement and continuous learning. Provide support to all areas of responsibilities.
Job Responsibilities:
Accountable for the successful implementation and support of the eCommerce
Requirements gathering, analysis and verification meetings and ensures final requirement are accurate, verifiable, consistent, feasible and comprehensive
Communicates progress and challenges across multiple functional teams and stakeholders
Effectively presents and communicates with stakeholders to ensure timely delivery and progress
Facilitates discussion and conflict resolution
Providing Qualitative support to more than 24 websites from front and back end functionality.
Monitoring SLAs through monitors, log controllers and Relic alerts
Dealing with clients and stake holders directly in order to fulfil their needs via email and skype meetings
Analysing time and performance of team through ZOHO DESK
Basic knowledge of CRM and ERP
Shopify, Wood press, Magento and dashboard working
Working on Shopify, Open cart, Magento and Word press backend
Making report of the root of cause for the issues occurred over the investigations, researches findings
Functional testing
Documentation like RCA, workflows
Record and classify received Incidents and undertake an immediate effort in order to restore as quickly as possible
Log all Incident/Service Request details
Provide first-line investigation and diagnosis of all Incidents and Service Requests
Key Responsibility Areas:

Assisting with the business case
Documentation
Translating and simplifying requirements
Requirements management and communication
Gap Analysis
Knowledge transfer to the developers
Functional Requirements/Non-Functional Requirements
Skills & Proficiencies:
Communication and interpersonal skills
Time management and organisational skills
Software Design
Teamwork
Problem-solving skills
Analytical skills
Competency in Microsoft applications including Word, Excel, and Outlook
Requirements:
Role:Website Support
Industry: Information Technology
Employment Type:Full Time, Permanent
Experience:1-4 Years
Education
UG :Any Graduate in Any Specialization (Mandatory)
PG :Any Postgraduate in Any Specialization

Employement Category:

Employement Type: Full time
Industry: ITES/BPO
Functional Area: IT
Role Category: Technical Support Engineer
Role/Responsibilies: Website Support

Contact Details:

Company: Valethi Technologies
Location(s): Pune

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Accounting / Finance Advertising / MR / PR / Events Agriculture / Dairy Animation / Multimedia Architecture / Interior Design Astrology Automobile / Auto Ancillaries / Auto Components Aviation / Airline / Aerospace / Aeronautical Banking / Financial Services / Broking BPO / Call Center / ITeS Brewery / Distillery Broadcasting Cement / Building Material Chemical / Petro / Plastic / Rubber / Glass Consumer Electronics / Appliances / Durables Courier / Transportation / Freight Defence / Government Education / Teaching / Training Electricals / Switchgears Engineering / Construction / Cement / Metals Environment / Waste Management Export / Import / Trading Facility Management Fertilizers / Pesticides FMCG / Foods / Beverage Food Processing Furnishings / Ceramics / Sanitaryware / Electricals Gems / Jewellery Gifts / Toys / Stationary Government / Departmental Heat Ventilation / Air Conditioning Hotel / Restaurant Industrial Design Industrial Products / Heavy Machinery Insurance Internet / E-Commerce IT - Hardware / Networking IT - Software / Services KPO / Research / Analytics Leather / Leather Products Legal / Courts Logistics / Courier / Transportation Management Consulting / Strategy Manufacturing / Production Matrimony / Matchmaking Media / Entertainment Medical / Healthcare / Hospital Merchant Navy Metal / Iron / Steel MFI - Micro Finance Military / Police / Arms Ammunition Mining / Quarrying NBFC-Non Banking Financial Services NGO / Social Work Office Equipment / Automation Not Mentioned Paint / Art / Sculpture / Craft Paper / Wood Personal Care / Beauty Pharma / Biotech / Clinical Research Politics Power / Energy / Oil / Gas / Petroleum Printing / Publishing / Packaging Quality Certification Real Estate / Property Recruitment Services / RPO Religion / Spirituality Retail Security / Detective Services Semiconductors / Electronics Shipping / Marine Telecom / ISP Textile / Garments / Fashion Travel / Tourism / Hotels / Airlines / Railways Unskilled Labor / Domestic Help Veterinary Science / Pet Care Sports / Fitness / Beauty

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Accounts / Finance / Tax / CS / Audit Agent / Agency Analytics & Business Intelligence Architecture / Interior Design Banking / Insurance Beauty / Fitness / Spa Services Content / Journalism Corporate Planning / Consulting CSR & Sustainability Engineering Design / R&D Export / Import / Merchandising Fashion / Garments / Merchandising Guards / Security Services Hotels / Restaurants HR / Administration / IR IT- Hardware / Telecom / Technical Staff / Support IT Software - Application Programming / Maintenance IT Software - Client Server IT Software - DBA / Datawarehousing IT Software - E-Commerce / Internet Technologies IT Software - Embedded /EDA /VLSI /ASIC /Chip Des. IT Software - ERP / CRM IT Software - Mainframe IT Software - Middleware IT Software - Mobile IT Software - Network Administration / Security IT Software - Other IT Software - QA & Testing IT Software - System Programming IT Software - Systems / EDP / MIS IT Software - Telecom Software ITES / BPO / KPO / Customer Service / Operations Legal Marketing / Advertising / MR / PR Pharma / Biotech / Healthcare / Medical / R&D Packaging Production / Maintenance / Quality Purchase / Logistics / Supply Chain Sales / BD Secretary / Front Office / Data Entry Self Employed / Consultants Shipping Site Engineering / Project Management Teaching / Education Top Management Ticketing / Travel / Airlines TV / Films / Production Web / Graphic Design / Visualiser Other Areas

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Keyskills:   website suppor Documentation Rca CRM Wood press