Team Lead / Sr Team Lead - AR @ Omega Healthcare

Job Description

Monitor, identify and resolve performance/ behavior/ attendance issues using prescribed performance management techniques.
Monitor and take action on personnel and disciplinary issues.
Conduct performance appraisals annually along with Ops Manager
Review reports on a daily basis and provide constructive feedback.
Provide subject matter expertise to Quality Control Analysts in the team
Ensure training needs of subordinates are met
Adjust to the needs of meeting service level agreements under supervision of Operations Manager.
Successfully complete all client related training and keep record of the same.
Resolve escalated customer issues and CAPA to be taken
Hold team briefings on a daily basis with the team.
Communicate all process and client changes to direct reports within specific timelines and keep record for such updates
Act as single point contact for the assigned team members for all their job related needs and create a harmonious work environment
Escalate performance related issues with respect to assigned team members to Operations managers on a timely manner (PIP)
Responsible for day-to-day functional supervision of work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organizations policies and applicable compliance requirements.
Employee separations to be handled in-line with company policies
Strict adherence to the company policies and procedures.

Job Classification

Industry: BPO / Call Centre
Functional Area: BPO / Call Centre
Role Category: Accounting & Taxation
Role: Financial Accountant
Employement Type: Full time

Contact Details:

Company: Omega Healthcare
Location(s): Hyderabad

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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