Operations Lead, India - Mumbai - Pfizer - 6

Role Summary

The India Lead is a key functional role within the Global Workplace Experience (GWE) team. This role requires collaborating with various stakeholders to execute global corporate real estate strategies, encompassing real estate portfolio management, workplace design, and operational enhancements for Commercial and R&D sites.

This position will be responsible for ensuring the delivery of GWE services within the commercial office and R&D Lab space portfolio to high levels of customer service and satisfaction for all occupants. The India Lead is responsible for building and maintaining customer relationships at site and India Board level for leveraging synergies within India.

This role will collaborate with a team of professionals and will be working in an international and culturally diverse environment.

Primary Responsibilities

• Assist the respective GWE Emerging Markets Leader.

• Provide an enabling and engaging work environment for Pfizer colleagues to do their best work.

• This role will deliver, improve, and promote customer experience solutions through effective management, oversight and coordination of GWE and vendor delivered services.

• Be responsible for GWE strategy deployment.

• Supervise Capital Projects such as relocation projects as well as Real Estate transactions such as lease renewals or lease renegotiations in respective countries.

• Liaise with GWE Design Team on latest initiatives.

• Develop and Support Real Estate strategies.

• Be responsible for all Operational and Capital budgets for India.

• Management of Facility Management Service Providers and service delivery KPIs and SLA s.

• Support and operate global GWE systems and procedures.

• Balance concerns of business versus those of the overall organization.

• Develop and present business cases for investment and strategic changes.

• Provide rapid response to business units and customers through localised presence where appropriate.

• Build new relationships with customers, India Board members and GWE global colleagues and partners.

• Develop relationships with GWE regional vendors.

• Ensure customer satisfaction with GWE and vendor provided services through delivery of measurable results.

• Partner with Risk Management to protect and ensure business continuity.

• Take on special projects and assignments, as required.

• Provide liaison between GWE and other Pfizer Functions, including, Procurement, Digital, Legal, R&D, PX and Finance.

• The India Lead will from time-to-time be expected to provide GWE support to additional countries as required.

• Required to be on a Pfizer site three days per week

Qualifications

• Bachelor's degree in business, Real Estate, Finance, or a related field.

• A minimum of 12 years of experience in Corporate real estate, with a strong emphasis on managing and optimizing real estate for office sites.

• Demonstrated leadership experience with a track record of managing a team successfully.

• Proficiency in data analytics and real estate software tools.

• Excellent communication, presentation skills.

• Ability to handle ambiguity.

• Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.

Essential requirements

• Fluency in English, and strong cultural awareness of national and local diversity within appointed region.

• Experience of real estate transactions e. g. , lease negotiation, re-gearing, etc.

• Experience of real estate related Contract & Project Management functions, ideally in a commercial office setting.

• Financial analysis and business acumen skills.

• Excellent communication and presentation skills.

• Highly planned and organized.

• Must be able to work at any Global Pfizer site 3 days per week, or as needed by the business.

Highly desirable requirements

• Vendor management skills with specific experience partnering with expert vendors.

• Ability to evidence working across geographic country boundaries.