Hiring For International Non Voice (Customer)
- Intouch
- 0 - 4 years
- Hyderabad
- 2 months ago
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Job Description
Greetings From 24-7 Intouch!!
About 24-7 Intouch:
24-7 Intouch is a global customer care and technology company. With over 20 years of experience, 18,000+ team members, and campuses around the globe, were obsessed with providing remarkable customer experiences for the world's most innovative brands.
We are hiring for International Chat Process & Voice Process Immediate Joiners are preferred ( Customer support)
About the Job:
We are looking for a self-motivated individual with excellent customer service skills to join our team!. Our Customer Support Associates will provide Multi-level assistance by diagnosing and solving the issues with the goal of providing the best solution to our customers.
As a Customer Service Associate, You Will
- Troubleshoot customers issues via Chat, remote access, and diagnostics.
- Collaborate with customers and advise about technical issues. Answer questions regarding issues, and make recommendations.
- Troubleshoot network and connection issues.
- Manage customer expectations regarding estimated response times.
- Have daily interactions with customers and handle all issues from end to end via call.
- Go the extra mile to engage customers in solving issues and ensure satisfaction.
- Quickly and effectively build rapport with customers, diagnose and resolve issues
- Provide white glove service and have the ability to provide an overall excellent customer experience.
- As a Customer Service Associate , You Have
- A minimum of 6 Months of experience of Customer Support with international Clients
- A post-secondary degree in any major Institute
- Fluency in spoken English
- Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions.
- The ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer
- Excellent communication skills and high emotional intelligence
- Excellent problem solving and customer service skills
- Strong analytical & Interpersonal skills
- The ability to be a self-starter, a sense of urgency, and the ability to remain calm under pressure
- A flexible schedule Must be okay to work nights
Benefits of working as a Customer Service Associate:
- An attractive compensation package with performance-based incentives
- Incredible learning and growth opportunities
- Outstanding rewards and recognition program & employee engagement activities
- Transport while working on-site Medical Insurance
- PF and ESI / Health Insurance
- 2 way transportation both pick up & drop
- Incentive plans based on performance
- 5 working days with 2 week offs
Preferred Skills/Abilities/Exposure:
- Graduate/Post Graduate/UG is Also Fine
- Should possess effective and excellent communication skills (Verbal & Written)
- Willing to work in Rotational Shifts, Night Shifts & Graveyard Shifts
- 100% Work from Office
Work Location: Hyderabad
Note - Candidates who already gave an interview in the last 60 Days are not Eligible.
Send your Resumes to:
Khatija HR
9394887*** (No Calls WhatsApp Only)
kh**********m@in******x.com
Job Classification
Industry: BPO / Call CentreFunctional Area: BPO / Call Centre
Role Category: Voice / Blended
Role: Customer Retention - Voice / Blended
Employement Type: Full time
Contact Details:
Company: IntouchLocation(s): Hyderabad
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