Openings For International Voice Process
- 24-7 Intouch
- 1 - 5 years
- Hyderabad
- 2 months ago
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Job Description
Job descriptionGreetings From IntouchCx!!About IntouchCx:IntouchCx is a global customer care and technology company. With over 20 years of experience, 18,000+ team members, and campuses around the globe, were obsessed with providing remarkable customer experiences for the world's most innovative brands. About the Job:We are looking for a self-motivated individual with excellent customer service skills to join our team!. Our Customer Support Associates will provide Multi-level assistance by diagnosing and solving the issues with the goal of providing the best solution to our customers. As a Customer Service Associate, You Will Work in Voice and BO process or in blended process Document the workflow with a typing speed of at least 30/WPM . As a Customer Service Associate, You Have
- A minimum of 6 Months of experience in U.S. voice process A post-secondary degree in any major Institute Fluency in spoken English Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions. The ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer Excellent communication skills and high emotional intelligence Excellent problem solving and customer service skills Strong analytical & Interpersonal skills The ability to be a self-starter, a sense of urgency, and the ability to remain calm under pressure A flexible schedule Must be okay to work nights
Benefits of working as a Customer Service Associate:
- An attractive compensation package with performance-based incentives Incredible learning and growth opportunities Outstanding rewards and recognition program & employee engagement activities Transport while working on-site Medical Insurance PF and ESI / Health Insurance 2 way transportation both pick up & Home drop Incentive plans based on performance 5 working days with 2 week offs
Preferred Skills/Abilities/Exposure:
- Graduate/Post Graduate/UG is Also Fine Should possess effective and excellent communication skills (Verbal & Written) Willing to work in Rotational Shifts, Night Shifts & Graveyard Shifts 100% Work from Office Must have worked in U.S. voice process for at least six months
For more info, you can contact the below number: Sonideep.Kotra or reach me on 7995768145or so***********a@in******x.com
Job Classification
Industry: BPO / Call CentreFunctional Area: BPO / Call Centre
Role Category: Voice / Blended
Role: Customer Retention - Voice / Blended
Employement Type: Full time
Contact Details:
Company: IntouchLocation(s): Hyderabad
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