(Posting). Backup (1.) To adhere to quality standards (voice and accent , Tech Monitoring), regulatory requirements and company policies. (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time ( AHT), rejected resolutions or Reopen Cases. (3.) To maintain high login Efficiency (Availability) for customers. (4.) To provide level 1 remote desktop support to resolve tickets orprovide hardware or software or network problem diagnosis or resolution via telephoneoremailorchat within agreed SLA of ticket volume and time. (5.) To update worklogs and follow shiftor escalation process to escalate complex problem to appropriate support specialistsorroute problems to 2nd and 3rd level IT support staff as the case be. (6.) Work on value adding activities such Knowledge base update and self development. Qualification B-Tech No. of Positions 1 Skill. (Primary) EIS-Backup-Symantac Auto req ID hidden_mobileBR
Employement Category:
Employement Type: Full time Industry: IT Services & Consulting Role Category: Allied Health Services Functional Area: Not Applicable Role/Responsibilies: Senior Analyst
ISKILLS MEDICAL CODING SOLUTIONS is a leading Healthcare organization, providing enhanced non-clinical data services to Providers, Hospitals and Medical corporate sectors across the world.