Front Office Executive - Bengaluru/Bangalore
- Apollo Hospital
- 1 - 5 years
- Bengaluru
- 1 month ago
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Job Description
a. Patients :
* To give right information to the patients. e.g. for the doctors timing, OPD Schedule.
* To generate registration Number for patients who required investigations / hospitalization or doctors consultation.
* To make admission for patients who need hospitalization allotting them the entitled category if they are from TPA / Panel otherwise if cash patient room allotted as per requirement.
* To give appointments to the patients who call for the same.
* Admissions to be made as hospital and consultant cases only with supportive documents.
* While allotting the room, inform the patients about the charges as well explain the difference in Doctors visit, investigations etc.
* To check bed status at night whether patient is physically on right bed or not as shown by the software system.
* Patients movement from higher to lower category and lower to higher category if required is to be supported with documents approved by the concerned.
* To allot extra room for patients attendant.
* To transfer patient as and when informed by the sister and make changes in IP file also after receiving in writing.
b. Others :
* Handling of EPBAX (incoming & outgoing calls). Handling queries over the phone or escalating the calls to the concern departments or to the right person (In the absence of Back Office Staff).
* To take out list for consultants every morning for their records.
* To check all telephone lines in Morning & Evening hour, if found faulty inform maintenance to do the needful.
* To handle outpatient billing.
Job Classification
Industry: Medical Services / HospitalFunctional Area: Medical Services / Hospital
Role Category: Other Hospital Staff
Role: Other Hospital Staff - Other
Employement Type: Full time
Contact Details:
Company: Apollo HospitalsLocation(s): Bengaluru
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