Incident Management @ Capgemini

Job Description

Job Title: Incident Management

Job Description

Proven experience in incident management within an IT service management framework
Familiarity with incident management tools and systems e g ServiceNow Jira etc.
Strong understanding of ITIL Information Technology Infrastructure Library principles especially in the context of Incident Management
Lead and coordinate the response to IT incidents ensuring that the appropriate resources are engaged to resolve issues promptly.
Implement incident resolution procedures to restore services within agreed upon service level agreements SLAs.
Establish and maintain a classification system for incidents based on impact and urgency.
Prioritize incidents according to their business impact and criticality.
Communicate incident status updates and resolutions to relevant stakeholders including end users management and support teams
Act as the primary point of contact for incident related communications
Implement escalation procedures to ensure that incidents are appropriately escalated based on severity and SLA breaches
Collaborate with support teams and management to expedite incident resolution

Skills And Experience

Primary Skills
Incident manager / Incident Management
ITIL Certified
Service now tool

Secondary Skills
An effective communicator with excellent interpersonal analytical and client servicing abilities
Analytical approach to working.
Flexibility within role and flexible approach to assigned work
Enthusiastic confident with a can-do attitude.

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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