Operations Manager - Supply Chain Operations @ Orange Business

Operational Excellence with seamless, cost effective and efficient lean operations aligned to customer needs and organization strategy by synergizing services of the partners with quality.

• Operational Excellence with strong interlock with Service Providers (SPs) as OPT, Westcon, Octopian, OEM and Internal stakeholders
• Ensure KPIs, SLAs met, SC Spend within budget, Customer deliverables are maintained by services providers
• Translate customer needs in operational requirement for effective execution by SPs and / or OEMs
• Govern quality of services by services providers is as per standards with robust mechanism
• Drive Transformation & CI projects for cost reductions, optimization and state of the art lean operations
• Evolution & Change management - transition of transformation projects into operational environment
• SME for Organization wide or functional transformation projects including digital and data
• Align vendors processes and execution policies to the OBS organizational strategies
• Escalation and Exception Management with OPT and Internal Stakeholders
• Identification and execution of Repair and reuse opportunities contributing to circular economy and green act
• Anticipate the changes, skills enhancement needs for the team and drive such programs
• Stakeholder collaboration and alignment, Team leadership, development & evolution
• Ensure Supply Chain Data quality & Business Analytics driven culture

• Customer Satisfaction
• Spend Control, Cost Reduction & Avoidance
• Lean Operations
• Transformation & Continuous Improvements Initiatives
• SC Risk Management
• Lean Methodologies
• Governance through Data Analytics
• Customer Orientation