Key Account Manager @ Tata AIA Life

Job Description

JOB DESCRIPTION

1. Position Overview

• Position Title Key Account Manager
• Department IDFC First
• Level/ Band Executive - 204

Role Summary:

• Visit partner branches and interact with Bank branch managers
• Ensure sales targets assigned are met on every parameter
• Interact with customers to explain the products and solutions
• Help branches mapped to her/him help achieve insurance sales targets

1. Organizational Relationships

• Reports To                     Cluster Manager
• Supervises NA

1. Job Dimensions

• Geographic Area Covered Branches
• Stakeholders Internal Supervisors, Ops, Underwriting, Legal
• External IDFC First Bank Channel Partner

1. Key Result Areas

• Partner and Client Management     Exceeding branch level targets (NB, renewal, STP, digitisation, product mix etc)   Interact with the Bank branch teams and customers to explain the products and promote the brand    Sales and support to all branches assigned complete documentation, medicals, close pending documentation.    Drive local contests and engagements to engage teams   Keep track of all contests and initiatives launched bank, other insurers and Tata AIA Life   Maintain good relationship with Bank Branch manager - interact with him regularly to assess business status. Take help from them to push & motivate them to maintain productivity   Managing the relationship between internal team and channel partner so as to foster sales for the company and  maintain utmost levels of responsiveness to requirements from the Channel Partner    Aid the bank branches to adopt new processes and technology
• Ensure sales targets assigned are met on every parameter    Assist Branch team to ensure their insurance targets are met by providing sales support, correct training, product updates, sales information.    Align partner to ensure both teams are working towards the same goal
• Customer service     Ensure adequate customer service grievance redressal, claim settlement, renewal etc.
• Risk Management Own-up the risk of the function by developing a risk aware culture through participation in measurement, analysis and mitigation of risks associated with the respective function. This includes development of risk response processes, participation in contingency and business continuity programs and reporting of emerging risks with potential impacts. Also respond to risks highlighted by employees through formal / informal mechanisms and advice on various risk management issues within the organization and provide feedback. Participate in implementing risk mitigation plan through optimum resource allocation, monitoring and reporting on status.

E              Skills Required

• Technical      Good product knowledge      Working knowledge of MS Office
• Behavioral    
•   Essential Desired
• Interpersonal skills      
• Communication skills      
• Creative thinking skills      
• Supervising / Leadership skills         
• Teamwork Skills      
• Influencing skills      
• Relationship Building skills      
• Decision making skills      

F             Incumbent Characteristics

•   Essential Desired
• Qualification Graduation   
• Experience 1 to 3 years of work experience in Insurance / Financial Service Background, Public Sector Bank partner work experience would be preferable  

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Keyskills:   life insurance insurance bancassurance