Team Leader - Marketing @ Miracle Consultancy

Job Description

s: - Lead and inspire a team of Officers to deliver excellent levels of individual/team performance and customer satisfaction Managing Inbound & Outbound call center Operations Train Work Force Management Effectively manage Call Centre Operations ( Inbound and Outbound ) by ensuring SLAs, Talk time, Hold time, Accurate Information with TATs Ensure Zero Abandon Calls Work closely with Training, Service Delivery, Quality and IT teams to pass on client feedback Develop Call Centre officers to take up next roles as Advisors, Counsellors and Back Office roles.

Employement Category:

Employement Type: Full time
Industry: Others
Role Category: Equity Research
Functional Area: Not Applicable
Role/Responsibilies: Team Leader - Marketing

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Keyskills:   Team Management Call Center Operations Workforce Management SLA Management Training Client Feedback Management