Team Leader - Operations @ Miracle Consultancy

Job Description

About Company Welcome to Multrix, the next-generation BPO company, changing how businesses operate. With our cutting-edge technology and expert team of professionals, we are dedicated to providing innovative and cost-effective solutions that will take your business to the next level. At Multrix, we understand the importance of staying ahead of the competition in today's fast-paced business environment. That's why we offer a wide range of services to streamline your operations, increase efficiency, and improve your bottom line. Roles and Responsibilities Ignite the Flame of Success: Motivate and assemble a strong team of 15-18 employees/seniors, empowering them with energy and determination to conquer new heights. Improve Performance: Keep your teams doing their best through consistent and passionate Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Promoting Collaboration and Collaboration: Promoting a winning campaign based on collaboration, relationships. and shared success. Encourage your team to showcase their shared talents through open communication and seamless collaboration. Improve Customer Service: Build a customer focus in your team and become a good service manager. Unleash your passions and create personal and unforgettable experiences that leave a lasting impression. Embrace Innovation: Bring creativity to your team as you challenge them to think outside the box. They are encouraged to adopt new technologies, explore new ideas, and drive the revolutionary changes that define the organization's landscape. Desired Candidate Profile Are you a game-changer We're seeking a Team Leader who thrives on challenges, embraces work-life balance, and delivers exceptional outcomes. With 3.5+ years of BPO experience or 1.5+ years as a Team Leader, you'll join a dynamic team that values innovative thinking and going above and beyond. Flexibility Champion: Bring Your A-Game Without Work-Life Balance. Our flexible workspace allows you to manage your commitments and execute on your terms. Exceptional Innovators: Think outside the box and create solutions. We look for people who inspire creativity, push standards and push boundaries. Results-Oriented Dynamo: Set high standards and exceed expectations. Your track record in meeting multiple targets, meeting SLAs, and driving efficient traffic is a sign of respect. Inspiring Leader: Motivates and inspires staff/senior staff teams. Your leadership style, relationships, and education will contribute to their growth and success. Endurance Masters: Growing in Dynamic, Rapid Environments. Adapt to changes, track challenges, adapt strategies, and achieve excellence in your mind. Customer Experience Master: It's all about the customer. Deliver unique experiences, exceed expectations, and build lasting relationships. Perks and Benefits Competitive Compensation Work-Life Balance Growth and Development Opportunities Leadership Roles and Responsibilities Dynamic and Collaborative Work Environment Employee Engagement Initiatives Comprehensive Benefits Package Cutting-Edge Technology Access Inclusive and Respectful Company Culture Global Partnership Opportunities Join Multrix for an exciting career with great perks and benefits, where your growth and well-being are prioritized. Skills: atleast 1.5 year of experience as tl,proficiency in microsoft office,people management

Employement Category:

Employement Type: Full time
Industry: Others
Role Category: Equity Research
Functional Area: Not Applicable
Role/Responsibilies: Team Leader - Operations

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Keyskills:   people management atleast 15 year of experience as tl proficiency in microsoft office