Home delivery Lead @ Jio Platforms

Job Description

Job Title: Home delivery Lead

Industry: Telecom

Functional Area: Sales and distribution

No. of vacancies: 2

Experience: 4–8 Years 

Annual CTC: 5.5 Lacs

Job Location: Kozhikode

Mandatory key skills:

1. Knowledge of managing and supervising direct sales teams of 8–10 people
2. Knowledge of product and markets
3. Knowledge of Direct Sales Practices
4. Team Recruitment Skills
5. Target orientation
6. Customer focus

Roles and Responsibilities:

1. Responsible for Jio Home Delivery (JHD) in JC Operation
2. Manage and supervise various outbound channels to ensure high service levels for JHD customers
3. Recruit, train & deploy outbound direct sales agents in JC area as per the given target
4. Monitor refresher training on JHD process and product knowledge for agents
5. Drive Lead Acceptance & Lead Delivery on a day-to-day basis
6. Ensure JC Level Master Configurations on JHD Platform: Agent Stores, PIN Codes, and Product
7. JC territory planning to ensure 100% manning coverage
8. Supervise and manage General Trade & Own Store promoters (xDSS) for home delivery.
9. Propose improvements to ensure an enhanced customer experience
10. Monitor and gather competition/industry plan, initiatives, policies,and best practices

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Keyskills:   telecom sales customer focus direct sales team handling