Genesys Cloud Developer - Bengaluru/Bangalore
- Capgemini
- 9 - 12 years
- Bengaluru
- 1 month ago
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Job Description
- Responsible for constructing flows using Architect (Call, Email, Chat, Message, Survery, Voice Mail, In-Queue, etc) & IVR development
- Candidate should have depth of technical knowledge and experience architecting and delivering IVR and bots (Genesys and 3rd party bot platform such as Google Dialogflow, Amazon Lex, etc).
- Experience with Genesys API's and integration with 3rd party solutions and CRM's
- Genesys cloud CX certified developer and architect certification is essential
- Work independently on design, develop and maintain IVR's, Bots and routing applications for DTMF and speech interaction.
- Experience in WFM confirguration, forcasts and scheduling
- This role is a senior contributor with the ability to lead self-service, enchancement, new initiative projects.
- Identify and Interface with required teams, OEMs, Vendors to achieve desirable goals for the function and people.
- Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary
- Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews.
Primary Skills
- Hands on Genesys Cloud enablement, configuration and support
- Candidate should have depth of technical knowledge and experience architecting and delivering IVR and bots (Genesys and 3rd party bot platform such as Google Dialogflow, Amazon Lex, etc).
- Expertise on Call Flow Design
- Web Services Integration (3rd party)
- Experience with Genesys API's and integration with 3rd party solutions and CRM's
- Genesys Cloud Scripts and Screenpop
- Genesys Cloud WFM confirguration, forcasts and scheduling
- Genesys Cloud Dailer
- Good experience and exposure on Contact Center Technology
- Excellent written, verbal communication skills
Secondary Skills
- Genesys Cloud Developer
- Custom Reports (Rest API)
- Genesys Cloud Dialer
- Genesys certifications would be added advantage
- Should posses expertise in Time management, ITIL service management process knowledge is essential.
Job Classification
Industry: IT Services & ConsultingFunctional Area: IT Services & Consulting
Role Category: Software Development
Role: Back End Developer
Employement Type: Full time
Contact Details:
Company: CapgeminiLocation(s): Bengaluru
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Capgemini Technology Services India Limited A global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of clients opportunities in the evolving world of cloud, digital and platforms. Building on its str...
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