Customer Support Manager @ Mohinder Singh Hiring

Job Description

Customer Support Manager Responsibilities:

• Managing the customer support departments day-to-day functions.
• Responding to escalated customer support issues.
• Implementing customer support processes to enhance customer satisfaction.
• Formulating and revising customer support policies and promote their implementation.
• Informing the team of all new information related to products, procedures, and trends.
• Assessing support statistics and preparing detailed reports on the findings.
• Interviewing and hiring new employees.
• Overseeing and evaluating the team's ongoing training efforts.
• Delivering performance evaluations and following the disciplinary process according to company policy.
• Managing the budget of the customer support department.
• Submit your details directly to (hidden_email

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Keyskills:   new store development customer support associate development customer care customer service operations inventory management customer self service customer service delivery customer service customer relationship