Process Coach - Denial coding / EM / ED
- Omega Healthcare
- 3 - 8 years
- Hyderabad
- 2 months ago
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Job Description
Process Coach - Denial coding / EM / ED Facility / Pathology / Multispeciality
Role Description Overview:
- The PC is accountable to manage day to day activities of coaching the employees, track and trend data for improvement
Responsibility Areas:
- Understand the quality requirements both from process perspective and for targets
- To Train effectively the new joiners on Medical Coding concept with the guidelines.
- To monitor Trainees productivity per OJT glide path/ramp up targets.
- To monitor Trainees quality output per OJT glide path/ramp up targets.
- To initiate and implement improvement program for poor performers.
- Providing continuous feedback in a structured manner.
- Educating on the client specs and guidelines.
- Educating on the latest updates on the coding aspects.
- Carrying out one-on-one session on the repeated errors.
- To provide feedback on productivity and quality of trainees to Team Leads.
- To pass on the QC feedback effectively to the trainees.
- To help Team Leads in early confirmation of Trainees by providing the valuable inputs.
- Attainment of Internal & External SLA as per Process Defined &Strict adherence to the company policies and Procedure
Job Classification
Industry: BPO / Call CentreFunctional Area: BPO / Call Centre
Role Category: Corporate Training
Role: Corporate Training - Other
Employement Type: Full time
Contact Details:
Company: Omega HealthcareLocation(s): Hyderabad
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₹ 4-9 Lacs P.A
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