Principal Lead - Workload Scheduling @ Ameriprise

Key Responsibilities

Troubleshooting & Incident Management
- Manage and Lead service restoration/recovery of applications while leading technical resources(participating) during service restoration process.
- Ability to drive production incident bridge calls for P1 and high priority P2 incidents. - The ability to assist/ manage team with troubleshooting efforts: log file analysis and research for Distributed technologies (JAVA, Oracle , Windows server, Unix,Informatica, Cloud)
- Perform difficult and independent assignments in troubleshooting, problem diagnosis and problem resolution in one or more technologies within the technical area of expertise.
- Assess & recommend solutions for permanent fixes to improve application stability and resiliency.
- Review and approve production related changes upon risk assessments.
-Should be open to learn new technologies/tools.
- very Good Working knowledge on the ITSM processes. Proactive Monitoring & Preventative Maintenance

- Ensure application availability and response times, batch processing SLAs/OLAs are met and or exceeded.
- Pro-actively monitor the stability and performance of various technologies within area of expertise and take appropriate corrective actions prior to an incident or problem occurring.
- Work with the enterprise monitoring team to implement and improve monitoring capabilities.
- Use monitoring tools to prevent potential business impact.
- Collaborate with members of the team and contractors/vendors on bridge calls to prevent or resolve incidents/problems in an expeditious manner.
- Monitor and report issues within the monitoring system and work with the required team/vendor for quick restoration. Analysis
- Recommend, deploy and document strategies and solutions for problems/incidents based upon comprehensive and thoughtful analysis of business goals, objectives, requirements and existing technologies.
- Independently identify key issues, patterns and deviations during the analysis.
- Recommend robust solutions utilizing pragmatic judgment, creativity, and in-depth technical knowledge and evaluation that comprehensively helps maintain high availability, resiliency and stability of applications. Leadership & Partnerships
- Manage effective relationships across teams and collaborates with leadership on a frequent basis. Lead vendor and employee operational resources as required.
- Send communication to leadership during Priority1 production incidents.
- Facilitate/Lead the onshore-offshore call during the start and end of business day to share the updates.
- Walkthroughs: Coordinate with BAU to get the details of changes that would impact the applications. Processes, Standards & Best Practices
- Participate and provide input in the continual improvement of processes, policies and best practices to ensure high availability of applications.
-Incident management - logging, prioritizing and resolving incidents and track them against various SLAs using Service Now tool. Problem management - Resolving recurring incidents permanently, performing break fix Required Qualifications
- Bachelor s degree in Computer Science or similar field; or equivalent work experience.
- 10-14 years of relevant experience.
- 5+ years of 24x7 production support experience required.

- 5+ years of experience with two or more technologies listed below:

• Experience using application and/or Infrastructure monitoring products.
• Demonstrate strong analytical, problem solving and debugging skills.
• Availability outside of normal business hours to provide after hour or "on-call" support to solve high impact incidents/problems.
• Effective written and verbal communication skills and ability to articulate technical information across multiple organizational levels.
• If you are not located close to a physical office, remote work is considered for qualified candidates.

Preferred Qualifications
- Hands on experience in Cloud administration (AWS or Azure) and Dev Ops tools like Jekins, Ansible is a plus
- Knowledge of Tivoli Work scheduler (TWS), Mainframe System, RDBMS, SumoLogic, Dynatrace (Gomez) concepts is a plus.
- Knowledge of Infrastructure (to include Middleware) components (eg Storage, Message queue (MQ), WebSphere, Managed file transfer (MFT) etc) is a plus
- ITIL framework certification is a plus.
- Experience with development or support of applications within the Financial Services industry (preferably in Investments/Asset Management)