Health Solution Partner - Delhi - Pfizer - 4

Description

Role Summary

• The Health Solutions Partner (HSP) is a non-sales commercial role, focused on providing educational & scientific content to support HCPs and Clinicians in large multi-specialty, corporate hospitals. The purpose is to demonstrate and improve the impact of our Hospital portfolio specifically in the space of Anti-Microbial Resistance, working with a cross section of SMEs proactively to build a better customer experience.

This role is at a Sr. Associate/Assistant Manager job level.

Role Responsibilities

• The role holder will proactively drive deeper engagement on educational & scientific content with multiple clinicians like Intensivists and stakeholders like Microbiologists in a demanding, large scale hospital setup.
• (S)He will streamline customer interface by acting as single POC for proactive & seamless (compliant) connection to Pfizer Medical and other SMEs and resources within and outside the Category.
• Liaison with internal stakeholders like Medical, Corporate Affairs etc. to support integrated AMS initiatives.
• Will be responsible for onboarding customers to new operating model platforms
  (e. g. , Digital Engagement Portal)
• Will have strong knowledgeable of customer preferences for content and channels to orchestrate an ideal customer experience through relevant content selection
• Will work with the Health Solutions Manager to attain improved patient outcomes through HCP and patient education and services enabled by deep scientific expertise
• Will provide insights to appropriate stakeholder to improve service provided to the customer along with design expertise

Qualifications

• Graduate in science related discipline
• Bachelors / Masters in Microbiology is preferred
• Management and/or marketing experience strongly recommended
• 5+ years of pharmaceutical, biotech or medical/marketing/sales management experience with focus on customer centric behaviour or Key Account Management, and demonstrated leadership.

Marketing and Market Research