International Voice Process Executive
- 24-7 Intouch
- 1 - 5 years
- Hyderabad
- 1 month ago
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Job Description
IntouchCX is a global leader in customer experience management, digital engagement, and technology solutions. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we obsess about our clients by providing remarkable customer experiences for the world's most innovative brands.
IntouchCX has been recently recognized as one of the Best Employers for Diversity in 2022 by Forbes and Statista Inc. This recognition comes after IntouchCX was named by Forbes as one of America's Best Large Employers for 2022 and a Top Employer for New Grads.
We are hiring exclusively for the International Voice Process - Immediate joiner only(Customer support)
Roles & Responsibilities:
- The agent has to Support through Voice for Voice support
- The agent has to respond to customer complaints in a professional manner
- The agent has to resolve complaints successfully in accordance with established guidelines The agent should have the ability to build rapport with the customer
- The agent should have the ability to overcome objections and ask for business
Key Skills:
- Candidates will be preferred based on their understanding of e-commerce websites
- Should possess effective Written and Verbal Communication skills and Comprehension skills
- Should have excellent typing Speed (At least 30 WPM) for the Chat Process
- Should have Excellent interpersonal and intrapersonal skills & should be a team player
Eligibility Criteria:
- Must be a Graduate or Undergraduate ( No Pursuing Candidate)
- Minimum understanding of Customer Service & should have a minimum of 6 months of experience in an International Chat or Voice support role
- Freshers with excellent verbal and written communication skills can also apply
- Should be flexible to work for both Voice and Chat support
- Immediate joiners are preferred
- 100% work from the office
- Willing to work 24-7 shifts (Night Shifts/ Late Night Shifts and rotational shifts)
Perks & Benefits
- We will provide both ways free transportation up to (a 30Kms radius or as per the Hiring limits)
- Work Location: Hyderabad (Kokapet or Raheja Mind Space)
- Incentives based on performance
Interested Candidates can directly walk in and can reach out to the below recruiters. Kindly mention the Source as Naukri on top of your resume.
Point of contact: Sonideep or share resume to so***********a@in******x.com or reach me on 7995768***
Job Classification
Industry: BPO / Call CentreFunctional Area: BPO / Call Centre
Role Category: Voice / Blended
Role: Voice / Blended - Other
Employement Type: Freshers
Contact Details:
Company: IntouchLocation(s): Hyderabad
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