Billing Supervisor - EUC - Bengaluru/Bangalore
- VMware
- 3 - 5 years
- Bengaluru
- 1 month ago
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Job Description
- Supervise and manage a team of billing specialists, providing guidance and support to ensure the accuracy and efficiency of billing processes.
- Oversee the timely and accurate generation of invoices for clients, ensuring that all billing information is correct and in compliance with company policies and procedures.
- Review and analyze billing data and reports to identify any discrepancies or errors, taking appropriate actions to resolve them.
- Collaborate with other departments, such as finance and customer service, to ensure that billing processes are aligned with overall business objectives and customer satisfaction goals.
- Develop and implement billing strategies and best practices to optimize efficiency and improve the accuracy of billing processes.
- Work on user story requirements for billing team for process automation initiatives along with testing and implementation efforts
- Monitor and maintain client accounts, ensuring that all billing records are up to date and accurately reflect the services provided.
- Address and resolve client inquiries and disputes regarding billing issues, providing excellent customer service, and maintaining positive relationships.
- Prepare and present regular reports to management on billing activities, financial performance, and any issues or opportunities for improvement.
- Work with internal and external auditors as needed.
Requirements:
- Strong leadership and management skills, with the ability to motivate and inspire a team.
- Excellent organizational skills and attention to detail, with the ability to manage multiple tasks and meet deadlines.
- Exceptional analytical and problem-solving skills, with the ability to identify and resolve billing discrepancies and issues.
- Excellent communication and interpersonal skills, with the ability to effectively collaborate with internal teams and build strong relationships with clients.
- Proficient in using billing software and systems, with the ability to quickly learn and adapt to new technologies.
- Strong knowledge of billing procedures and best practices, with a solid understanding of financial principles.
- Ability to work independently and make decisions in a fast-paced and dynamic environment.
- Excellent customer service skills, with the ability to address client inquiries and resolve issues in a timely and professional manner.
- Strong computer skills, including proficiency in Microsoft Office Suite, particularly Excel and Word.
- Ability to maintain confidentiality and handle sensitive financial information with integrity.
Qualification:
- Bachelor s degree in finance, accounting, or a related field
- Minimum 3-5 years of experience in supervisory role.
- Oracle experience and ecommerce experience preferred.
- Professional certification, such as Certified Billing and Coding Specialist (CBCS), is preferred but not required.
Job Classification
Industry: Software ProductFunctional Area: Software Product
Role Category: Accounting & Taxation
Role: Accountant / Accounts Executive
Employement Type: Full time
Contact Details:
Company: VMwareLocation(s): Bengaluru
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Keyskills: Process automation Interpersonal skills Coding Analytical Finance Billing Customer service Management Oracle MS Office
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