Operations Executive (Content Management &)
- Capillary Technologies
- 1 - 4 years
- Bengaluru
- 1 month ago
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Job Description
CONTENT AND PARTNER OPERATIONS COORDINATOR
The Employee will have the opportunity to operationally own the Rewards+ content management systems that support our client programmes, helping to define best practices that support content and product roadmaps and drive success.
An excellent track record of content management operations is a must, as the employee will be required to ensure the on-going maintenance and management of thousands of existing and new offers that are used within our client(s) programmes. The employee will also be responsible for the day-to-day interaction with the Capillary finance team supporting the reporting and billing of directly sourced offers and work directly with key content partners.
This role is crucial to the success of our Rewards+ clients, allowing us to support automated as well as manual content integrations. Accurate operational work will help to achieve revenue goals for the monetization of content in the business model.
The candidate will work within the central Content and Partnerships Team and is expected to work with internal colleagues including Finance, Legal, Product, Customer Success, Marketing and Customer Care across multiple time zones.
What this person will be doing
- Developing expertise in the content management system(s) for Rewards+
- Owning the operational delivery and loading of all content into the portal, including display materials, terms and conditions, to make sure we are meeting all partner guidelines and contractual requirements. Responsible for the removal of content as required.
- Coordination of and responsibility for partner and merchant approval of all campaign collateral on time and to agreed schedule. This includes ad-hoc work on merchant logos and product images to optimize them for presentation within Rewards+ and email communications
- Delivering the QA of all content loaded to ensure a best-in-class customer content experience
- Responsible for managing the purchase order & invoicing process for purchased content as well as commission and tenancy payments collected from merchants
- Acting as the point person between Content, Finance and Customer Care
- Reporting on the metrics of content engagement and usage to inform decisions around content types and for the negotiation of more favorable rates from content providers
- Providing support for planning and managing the client content calendar
- Help support future integrations with direct or third-party content providers
- Act as the primary point of contact for day-to-day content partner enquiries (operational, finance, marketing)
How this person will do this
- Proven success working with and managing multiple content sources with the ability to carefully manage expectations and build excellent working relationships
- Experienced in coordinating complex, multi-channel and data driven content
- Excellent communication and time management skills with the ability to multi-task and prioritize conflicting deadlines
- Ability to work alone using initiative to coordinate marketing campaigns through to final implementation
- Flexibility to work as part of a global team across multiple time zones, with meetings occasionally occurring outside of standard work hours
- Excellent attention to detail and appreciation of need to follow process
- Proficiency in Google Workspace and Adobe Magento
- Proficiency in Microsoft Office a plus
- A strong sense of personal responsibility & accountability
- High level of self-motivation and self-direction
- Focus on continuous improvement, making our products and processes better
- Excellent verbal and written communication skills
- Natural operational acumen and attention to detail
- Understanding that working as part of the team will require the ability to adapt and identify new ways of working to deliver results in the most effective & efficient manner
The Content and Partner Operations Coordinator role requires skills in these areas:
- Experience in content management operations essential within a loyalty company, affiliate network, publisher or advertiser highly desirable
- Experience of working within a small, agile organization and able to work effectively with a global team
- Educated to a degree level or demonstrable results in a similar role
- Highly self-motivated, collaborative, keen attention to detail, ability to effectively prioritize and execute tasks in a high-pressure environment.
Job Classification
Industry: Software ProductFunctional Area: Software Product
Role Category: Operations
Role: Operations - Other
Employement Type: Full time
Contact Details:
Company: Capillary TechnologiesLocation(s): Bengaluru
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Capillary Technologies
About companyCapillary provides OmniChannel Engagement and Commerce solutions that help consumer brands increase customer reach, engagement, sales and loyalty. The solution suite includes CRM & Loyalty, MartJack E-Commerce Platform, Marketing Cloud, Customer Analytics, and O2O Commerce. Capilla...
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