Customer Service Senior Analyst
- Accenture
- 5 - 8 years
- Bengaluru
- 1 month ago
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Job Description
Skill required: Retirement Solutions - Retirement Planning Services
Designation: Customer Service Senior Analyst
Qualifications:Any Graduation
Years of Experience:5 to 8 years
What would you do?
7+ years of experience in US Retirement Services domain Defined Contributions - Managing participant level services Experience in change management process for US Retirement services is preferred perform change management support activities, including drafting job aid and/or standard operating procedure updates, conducting user acceptance testing, administering training, and issuing communications to impacted departments ASPPA Certified (Preferred) Retirement solution is a comprehensive process to understand how much money you will need when you retire. Retirement solution also helps you identify the bestCovers the full range of services needed throughout a plans life, including plan development & enhancement, sales & marketing, plan sponsor/institutional client onboarding/management, participant enrollment/management, sponsor and member servicing & reporting. Their products consist of individual retirement accounts (Roth IRA), college savings accounts, guaranteed investment contracts, fixed & variable deferred annuities (qualified & non qualified), as well as corporate retirement funds.
What are we looking for?
Bachelor's degree Experience in the US retirement industry mandatory Experience in Leading & Managing teams Open core Night shifts based on business requirements Good verbal & written communication skills Good typing skill and attention to detail. Good time management skills Ability work independently
Roles and Responsibilities: Receive notification of upcoming business process change Evaluate business process change to determine impacted processes, level of engagement, subject matter experts to engage, impacted procedures, timelines, and whether user acceptance testing will be required. Engage in and/or lead change management project calls. Draft job aids and standard operating procedures; provide draft to technical writers for publishing and conduct training on new procedures with impacted Customer and/or Supplier employees. Issue communication informing impacted Customer and/or Supplier employees of changes. Perform user entitlement testing, as needed. Coaching and mentoring others to draw out their skills and expertise Strong leadership skills, with the ability to motivate and inspire team members Strict adherence to non-disclosure of client information by preserving client confidentiality. Complies with all client policies, procedures, and Federal/State/Local regulations and escalates issues to the management. Researching on any queries/ requests sent by the Business Partners/Client Support Teams and replying the same with minimum response time. Taking active participation in process improvements and automation. Ensure Quality Control standards that have been set are adhered to. Adherence to client SLAs Identify potential areas that require additional controls Excellent organizational skills with ability identify and prioritize high value transactions. Completing assigned responsibilities and projects within timelines apart from managing daily BAU. Creating and updating procedure documents while ensure that the standards are followed
QualificationAny Graduation
Job Classification
Industry: IT Services & ConsultingFunctional Area: IT Services & Consulting
Role Category: Customer Success, Service & Operations - Other
Role: Customer Service
Employement Type: Full time
Contact Details:
Company: AccentureLocation(s): Bengaluru
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Accenture
Accenture (NYSE: ACN) is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions unde...
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