International Semi voice @ 24-7 Intouch

Job Description

Greetings From IntouchCX!!

About the Job 

Our ideal candidate shall have excellent customer service skills and be passionate about helping customers. Candidates need to understand customer expectations clearly using effective probing techniques and resolve the issues accordingly. Candidates will be responsible to resolve queries related to order, inventory, and billing via Live Chat/Email and ensuring the customers are satisfied with the service offered. Ensure all the contacts are documented using the tracking tool.

(International Email Support / Chat support / Semi voice Experience Can apply)

Candidates Should be in Hyderabad (No online Interviews)

About : Intouch cx is a global customer care and technology company. With over 20 years of experience, 18,000+ team members, and campuses around the globe, were obsessed with providing remarkable customer experiences for the worlds most innovative brands. About the Job We are looking for a self-motivated individual with excellent customer service skills to join our team!. Our Customer Support Associates will provide Multi-level assistance by diagnosing and solving the issues with the goal of providing the best solution to our customers.

As a Customer Service Associate -

Roles & Responsibilities:

• Have daily interactions with customers and handle all issues from end to end via chat/ email.
• Go the extra mile to engage customers in solving issues and ensure satisfaction.
• Quickly and effectively build rapport with customers, diagnose and resolve issues
• Provide white glove service and have the ability to provide an overall excellent customer experience.
• Managing customer expectations regarding estimated response times

Benefits of working as a Customer Service Associate -

• An attractive compensation package with performance-based incentives
• Incredible learning and growth opportunities
• Outstanding rewards and recognition program & employee engagement activities
• Free Transport while working on-site Medical Insurance

Note : Please mention the reference as Hajera- HR on your Resume
Contact : 7981236***

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Keyskills:   international call center customer support blended process voice process customer service chat process semi voice process international semi voice