Milkbasket - Executive - Online Reputation @ Singem Lifeskills

Job Description

Respond promptly and professionally online reviews, comments, and mentions across various platforms (social media & app review platforms etc.) and to identify both positive and negative sentiments along with the voice of our customers. Conduct research on industry trends, competitors, and customer preferences to gather valuable insights for reputation management initiatives. Collaborate with cross-functional teams, such as customer service, operations team and others to ensure that the complaints are addressed and resolved within defined TAT. Track and report on key metrics, such as online sentiment and brand visibility, to assess the effectiveness of reputation management strategies. Conduct regular analysis to identify emerging trends, potential risks, and areas for improvement. Utilize the available tools to monitor online mentions, reviews, and sentiments. Stay up to date with the latest online reputation management tools, techniques, and industry best practices, and. propose innovative ideas to improve our processes. (ref:updazz.com

Employement Category:

Employement Type: Full time
Industry: Internet / E-Commerce
Role Category: Internet / E-Commerce
Functional Area: Not Applicable
Role/Responsibilies: Milkbasket - Executive - Online Reputation

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Keyskills:   Online Reputation Management Social Media Management Customer Service Research Analytics Communication Skills