Fulfillment Technician @ Capgemini

Job Description

Outcomes and Accomplishments As a Digital Fulfilment Technician, you will: Ingest incoming Client assets by strictly following SOPs Package and QC assets prior delivery using NMS applications and players Monitor order creation on automated supply chain tools by client provided Avails Manual order creation or cloning of orders on automated supply chain tools based on the communication received from client on redelivery of assets. Monitor and trouble shoot order processing on automated supply chain tools through successful delivery. Communicating with respective units about project status, issues found, etc. Keep client posted on the status of orders and their completion. Must effectively analyse and communicate information to resolve issues and concerns as they arise. Connect with the client on following up with ETA of sources to be received as shows have strict launch times to go live on the website. Troubleshooting ability to get to the root cause when the. order is stuck at processing stage using various home-grown tools and communicate with client to re-send the assets or metadata based on the findings. Raise tickets with the technical operations team to resolve platform related issues. Playback verification on the client portal before the launch and on website/App once the show goes live based on the launch date and time. Maintain a current and accurate understanding of all work in the pipeline. Send daily updates of work to the team. Communicate and interact effectively with the Client, Team Lead, Production Manager, onsite team, and associated departments regarding issues/status related to the project. What You Bring: Client is king attitude while handling requests and working on titles. Prior experience of working with Content QC, Metadata XML, Audio / Video Editing. The capacity to handle a high number of files which require quick turnaround time towards resolution. The ability to remain calm and deliver results under tight deadlines and high-pressure situations. A high degree of commitment to work, and excellent ethics. The ability to multi-task as needed in day-to-day business operations. Good command of the English language, both written and spoken. Excellent Communication especially while replying to emails. A willingness to work across shifts and work weeks. Basic knowledge of Mac and PC navigation. Good knowledge of Microsoft Office Applications such as Word, Excel, and Outlook. Resilient, resourceful, optimistic, and energetic Should be familiar working with Excel. Demonstrating ethics and integrity. Ensure continuous and effective collaboration with the Production teams to achieve department specific objectives consistent with the mission and vision of the organization Confident manner and comfortable interacting with all levels of management, both domestic and international. Ability to balance change and continuity to continually strive to improve service and delivery to clients, to create a work environment that encourages quality and to maintain focus, intensity, and persistence, even under increasingly complex and demanding conditions. Able to cope with multiple priorities which are often clashing with each other. Familiarity with MS Office suite and collaboration software such as Zoom, Slack, etc. Good problem-solving skills. Benefits You will be part of a large international and culturally diverse team You will have the opportunity to make an impact for the organization, and for the customers You will have opportunities to further grow your skills and grow within the company You will have the opportunity to expand your professional network

Employement Category:

Employement Type: Full time
Industry: IT
Role Category: IT Services & Consulting
Functional Area: Not Applicable
Role/Responsibilies: Fulfillment Technician

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Keyskills:   Excel Outlook Communication skills Content QC Metadata XML Audio Video Editing Microsoft Office Applications Mac PC navigation English language proficiency Problemsolving skills