Sr. Technical Support Engineer @ Expeditors

Job Description

JOB TITLE : Sr.Technical Support Engineer (US Process) JOB DESCRIPTION : Ticket work o Each agent should close 12 tickets per day (Roughly 36-45 replies per day) o Agents are expected to maintain a 4.0 (of 5) min. satisfaction rating or higher (based on customer feedback through our ticketing system) o Identify issues based on symptoms, error, or debug logs (Ref. Internal KB/KI or Public Support KB) o Escalate tickets to Tier 2 following escalation SOPs o May require remote access to inspect/confirm issue on client-side o Outbound Ticket Callouts as needed (for supervised remote session or clarifying details/issues) o Take client calls for addressal of their queries. Skills & Experience o Quality communication skills for calls and ticket communication o Familiar with Network Environments and Network Troubleshooting o Familiar with Server Environments (Hardware, RAID, ADS, etc.) o Familiarity with Linux or Linux CLI o At least 2+ years of experience in a related. Technical Support oriented environment o Certifications are a plus: Linux: LPIC, RHCP (Red Hat), Linux+ Networking: CCNA, Cisco, etc. Other Related: MCSE, MCP, etc. Shift timings: Rotational Shifts Working days: Rotational with two days off in a week Work Model: Work from office Location: Bangalore Job Type : Contract job of one year. Joining status: Immediate joiners with a notice period less than 30 days Salary : 4 LPA TO 7.5 LPA Job Type: Full-time Salary: 500,000.00 - 750,000.00 per year Day range: Monday to Friday Shift: Night shift Rotational shift UK shift Education: Bachelor's (Preferred) Experience: Technical support: 1 year (Preferred) total work: 1 year (Preferred) Work Location: In person Speak with the employer +91 hidden_mobile

Employement Category:

Employement Type: Full time
Industry: IT
Role Category: IT Services & Consulting
Functional Area: Not Applicable
Role/Responsibilies: Sr. Technical Support Engineer

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Keyskills:   Network Troubleshooting Linux LPIC Linux CCNA MCSE MCP Quality communication skills Server Environments RHCP Cisco