Application Support Engineer L1 Support @ Lenovo India

Job Description

Company Description We are an emerging consulting firm providing specialized services in Robotic Process Automation, Machine Learning, and Artificial Intelligence. XLNC Technologies is a premier implementation partner with Automation Anywhere and has received the "Automation Anywhere Growth Partner of the Year" award. Our services include end-to-end solutions in various automation sub-domains, software reselling of RPA, and automation services for industries such as real estate, finance, textile, online gaming, insurance, and logistics. We strive for excellence and go beyond RPA implementation by offering extensive support, training, and a people-centric approach to create a conducive automation-friendly environment. Role Description This is a full-time on-site role as an Application Support Engineer L1 Support based in Mumbai. As an Application Support Engineer, you will be responsible for providing technical support and troubleshooting assistance for our clients" applications. You will handle end-user incidents, monitor application performance, and collaborate with development teams to implement bug fixes and enhancements. Additionally, you will document and report issues, assist in knowledge base creation, and participate in on-call rotations. Qualifications Proven experience in application support or a related field Strong troubleshooting and problem-solving skills. Must Have Experience in Application Support into Logistics Domain. Experience with desktop and server operating systems. Knowledge of databases and SQL Excellent communication and customer service skills Ability to work well in a team and independently Attention to detail and ability to prioritize tasks Relevant certifications (e.g., ITIL, Microsoft, etc.) are a plus. Must have experience or Knowledge into WMS(warehouse management System) / TMS (Transport Management System

Employement Category:

Employement Type: Full time
Industry: IT
Role Category: IT Services & Consulting
Functional Area: Not Applicable
Role/Responsibilies: Application Support Engineer L1 Support

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Keyskills:   Machine Learning Artificial Intelligence Application Support Troubleshooting Databases SQL Communication Skills Customer Service Teamwork ITIL WMS TMS Robotic Process Automation Logistics Domain Desktop Operating Systems Server Operating Systems Microsoft