Team Lead - Chennai - Sutherland - 4 to 9
- Sutherland
- 4 - 9 years
- Chennai
- 1 month ago
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Job Description
Hiring for Team Lead for Travel Process :
Role & responsibilities
Establish and maintain communication with clients and/or team members; understand their needs, resolve issues, and meet expectations
- Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that would impact the bottom line
- Identify the training needs that will equip the staff with fundamental skills and knowledge - Have a thorough understanding of the various system tools and operational procedures utilized within the program
- Collaborate with stakeholders on a regular basis for changes on promotions and updates - Conduct all defined and required process compliance and adherence to all team members, partners and third-party providers
Preferred candidate profile
Have strong analytical skills; able to interpret data, identify trends, and make suggestions for improvements
- Must have good hands on experience in working with GDS tools like Amadeus
- Have demonstrated leadership skills; able to take the lead in making improvements and resolving issues
- Be able to efficiently manage time and keep track of multiple schedules, meetings, and initiatives
- Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner
- Have excellent working knowledge of MS Office applications
Job Classification
Industry: BPO / Call CentreFunctional Area: BPO / Call Centre
Role Category: Operations
Role: Team Leader
Employement Type: Full time
Contact Details:
Company: SutherlandLocation(s): Chennai
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Sutherland Established in 1986, Sutherland Global Services is a global provider of business process and technology management services. Sutherland offers an integrated portfolio of analytics-driven back-office and customer facing solutions that support the entire customer lifecycle. One of the l...
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