Technical Operations Manager @ HCL Technologies

Job Description

(Posting). Service Now Administrator The Role: Reporting to the Service Management manager, you are responsible for delivery, maintenance and support of the enterprise ServiceNow application in a fast-paced environment. Primary focus (80%) is the day to day operations, new project initiative involvement and stability of the existing deployed modules. Secondary focus (up to 20%) will be to troubleshoot complex issues and provide fixes / solutions for deployment. Minimum 3+ years of experience in ServiceNow platform ServiceNow System Administration or Certified Implementation Specialist certification Experience running ServiceNow implementations on the platform including managing interactions with customers and handling escalations Experience in Web development languages, specifically JavaScript, XML, AngularJS, Bootstrap, and HTML/CSS Understanding and willingness to participate in the full software. development life cycle: Analysis, Design, Coding, Testing and promotion into Production Experience administering a ServiceNow instance including managing the overall security of the platform, configuring Service Level Agreements (SLAs), developing workflows, business rules, UI pages, UI actions, UI policies, ACLs, catalog items and updates of all other existing solutions requiring revisions Developing, designing, configuring and rollout of new application modules, workflows/flows and catalog requests Exposure to automation technologies to accomplish IT Infrastructure management activities, IT Security Operations, such as vulnerability patch deployment, threat identification by utilizing ServiceNow or third party Orchestration tools. Excellent communication and presentation skills to all levels within an organization Experience with CMDB, asset management, CSM, GRC, ITBM Strong ServiceNow knowledge and experience in implementing ServiceNow solutions (ITSM is a must, other areas are beneficial but not mandatory) Experience in workflow analysis, process design, implementation and re-engineering principle Strong written and verbal communication skills and the ability to bring clarity to complex business problems and communicate concepts in a meaningful and concise way Skills You have at least 3+ years of hands-on technical working experience as a ServiceNow Administrator in a medium or large enterprise organization. You have at least 3+ years of hands on experience troubleshooting issues and developing the solution within the ServiceNow platform. ITIL Foundations or Expert Level certification is an asset You can demonstrate an in-depth knowledge of the following ServiceNow modules: Incident, Problem, Change, IT Operations Management (ITOM), Service Request. Completion of the ServiceNow System Administrator certification is required. You possess strong communication skills (verbal/written/presentation) skills in order to work with technical peers or business stakeholders. Technical and Professional Expertise Post-secondary education in Computer Science or Information Systems, or related qualifying work experience 3+ years of experience creating and documenting requirements, specifications, and solution designs in a software development environment 5+ years of demonstrated hands-on development experience with ServiceNow platform particularly in the following areas: Tables, Database Views and ACLs Business Rules Script Includes Scheduled Jobs Workflows/Flow Designer Reports Service Portal Development Catalog Items UI Scripts, Client Scripts and UI Policies Import Sets and Transform Maps Events Notifications REST and SOAP Integrations Knowledge of web based and scripting languages (JavaScript, HTML, CSS, AJAX, XML, Web services (REST, SOAP)). Proficiency in Microsoft Office Sui Qualification B-Tech No. of Positions 1 Skill (Primary) CFS-SERVICENOW-TECHNICAL CONSULTANT Auto req ID hidden_mobileBR

Employement Category:

Employement Type: Full time
Industry: IT
Role Category: IT Services & Consulting
Functional Area: Not Applicable
Role/Responsibilies: Technical Operations Manager

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Keyskills:   JavaScript XML AngularJS Bootstrap IT Infrastructure management IT Security Operations CMDB Asset Management CSM GRC Workflow analysis Process design Incident Management Problem Management Change Management IT Operations Management Service Request Management ServiceNow Administrator ServiceNow System Administration Certified Implementation Specialist Web development languages HTMLCSS ITBM ServiceNow solutions Service Portal Development REST Integrations SOAP Integrations Microsoft Office Suite