Customer Care Associate @ 24x7 Easy Recruitz

Job Description

This is a tech product and services company providing end to end digital solutions for customer acquisition, activation, engagement, retention and loyalty. We have domain expertise in the travel and hospitality space. Set up 20 years ago, we have a pan India presence and a regional presence in Middle East and Africa. With our corporate office in New Delhi, we have a team strength of 600 plus people and bring a culture of innovation to deliver excellence. Our teams including Design, Tech, Digital, Support, Contact Centers provide a unique single window solution to our customers. Our tech products are developed on world class platforms to include CRM on Salesforce and Heroku with all integrations managed through MuleSoft. Our digital delivery is on the Adobe stacks including Adobe Experience Manager, Analytics, Target and Adobe Campaign with Mobile Apps developed on Ionic hybrid platform. Our Contact Centers are integrated with voice, chat, WhatsApp, FB Messenger, Email, Social, Web and SMS.  Compliance and Statutory Audits are managed by a Big Four global Accounting Firm. We follow the highest levels of Information Security with an ISO 27001 certification. We are members of CII, FHRAI, TAAI, Nasscom, Dun & Bradstreet etc. Details on the company are available on www.tlcgroup.com. Our Membership details are available on www.hotelmemberships.com. We managed websites include www.clubmarriott.in, www.diningprivilege.com and Companies Apps include Club Marriott South Asia that can be downloaded from the App Store or the Google Play Store.

Responsibilities:-

1. Managing large amounts of inbound and outbound calls in a timely manner.

2. Follow communication scripts when handling different topics.

3. Identify customers needs, clarify information, research every issue, and provide solutions and/or alternatives.

4. Seize opportunities to upsell products when they arise.

5. Build sustainable relationships and engage customers by taking the extra mile.

6. Keep records of all conversations in our call center database in a comprehensible manner.

7. Frequently attend educational seminars to improve knowledge and performance level.

8. Meet personal/team qualitative and quantitative targets.

Desired Profile:-

1. Previous experience in a customer support role.

2. Track record of over-achieving quota.

3. Strong phone and verbal communication skills along with active listening.

4. Familiarity with CRM systems and practices.

5. Customer focus and adaptability to different personality types.

6. Ability to multitask, set priorities and manage time effectively.

7. High school degree.

Employement Category:

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Keyskills:   global customer service customer support customer care customer service