Travel Consultant @ Wanderers Leisure

Job Description

Company Description Junket Travels is a B2B and B2C travel solutions provider located in Ghaziabad. The company leverages technology to provide an optimal user experience and prides itself on its exceptional customer support. Junket Travels" commitment to transparency and agility has earned the trust of its clients. Role Description Customer Service: Provide excellent customer service by assisting clients with their travel needs, including booking flights, hotels, transportation, and activities. Destination Knowledge: Have in-depth knowledge about various destinations, including tourist attractions, accommodations, local customs, and travel regulations. Itinerary Planning: Help clients plan their travel itineraries based on their preferences, budget, and time constraints. Offer recommendations for sightseeing, dining, and activities. Booking Management: Handle all aspects of booking, including researching options, confirming reservations, issuing tickets, and managing. changes or cancellations. Travel Documentation: Ensure clients have the necessary travel documents, such as passports, visas, and travel insurance. Provide guidance on visa requirements and application procedures. Customer Education: Educate clients about travel safety, health precautions, and cultural etiquette for their chosen destinations. Problem Resolution: Assist clients in resolving any issues or concerns that may arise before, during, or after their trip, such as flight delays, lost luggage, or hotel discrepancies. Sales and Promotions: Promote travel packages, special deals, and loyalty programs to encourage bookings and enhance customer satisfaction. Stay Updated: Stay informed about changes in travel regulations, airline policies, and destination conditions to provide accurate and up-to-date information to clients. Feedback Collection: Collect feedback from clients after their trips to assess their satisfaction levels and identify areas for improvement in service delivery

Employement Category:

Employement Type: Full time
Industry: Travel / Tourism
Role Category: Travel / Tourism
Functional Area: Not Applicable
Role/Responsibilies: Travel Consultant

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Keyskills:   Customer Service Customer Education Problem Resolution Destination Knowledge Itinerary Planning Booking Management Travel Documentation Sales Promotions Stay Updated Feedback Collection