Quality Analyst - QA (Voice Audit calls)
- Career Innovators
- 1 - 6 years
- Delhi, NCR
- 22 days ago
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Job Description
Walk in Interview for Quality Analyst (only Female) for a AVIATION TRAINING ACADEMY based out in Dwarka Delhi -110059 (Should have Experience in a BPO Must.)
Job Location - Dwarka mor Metro Station, Delhi
Salary - Salary 22K -35K plus Incentive ( No Targets)
Preference candidate If you are from Delhi Only ( No Out Station Candidate) Do not Apply
(NO FRESHERS Should apply)
Job Location - Dwarka mor Metro Station, Delhi
(Only Candidates who are Staying in DELHI Should Apply)( Non HIRING ZONE GURGAON-NOIDA- EAST DELHI) Please do not apply
CITA Gives you Immediate Joining and Job if you are Staying in Dwarka- Uttam Nagar- Mohan Garden- Tilak Nagar- Rajouri Garden- Najafgarh- Bahadurgarh-Nangloi- ShyamVihar- Goyla Diary- Palam, Madhu Vihar Janakpuri Vikaspuri Dwarka Any Sectors 19-10-12-14-9-11-21
Kindly Drop your CV on 99994-11366 ( Hiring Manager- Prithvi sir ) ( Do not call him)
or you can Drop Your Resume on Hi***g@ci*a.co.in
(NO CHARGES You need to pay to us for this - Free Recruitment)
Roles and Responsibilities:
- Monitoring, analyzing and overseeing the process of counselling for all the counselors by quality check parameters
- To barge live calls and rate the ongoing calls in terms of QA parameters.
- To give regular feedback on the call recordings which are audited.
- Analyzing performance of the in-house team of the counselors and being responsible to channelize the relevant findings through effective feedback coordinate with Assistant Manager.
- Your inputs should bring out the best out of every counsellor and they should be able to know their areas of strengths and areas of improvement through your vision.
- Conduct regular checks to see if the feedback given is implemented or not and analyse its effectiveness.
- Schedule regular team briefings to impart generalized developmental parameters.
Benefits
- Salary 22K -35K plus Incentive ( No Targets)
- There will be a 1 month OJT ( On job training) wherein company will train you on the process and software and salary in the Training will be different for the 1st Month
- Fixed official Shifts (10:00 Am to 7:00 Pm) Sunday Off( No Stretch or Overtime)
- Age Req. can apply. : 25-40 Years
- Best Company Environment and Culture
-----------------------------------WALK - IN - INTERVIEW --------------------------
Note : - We Are Hiring for Own Company so there has No Visiting Registration or Hidden Charges
Kindly Drop your CV on 99994-11366 ( Hiring Manager- Prithvi sir ) ( Do not call him)
Or Directly walk in at Below mentioned Address with your Resume and Qualification Documents
Time - 1:00 PM - 6:00 PM
Venue :
CITA AVIATION
Corporate Tower- 2nd Floor, Dwarka Mor Metro Station, Opposite Metro Pillar No 766,New Delhi - 110059 (INDIA), Land Mark Above Yes Bank www.cita.co.in www.careerinnovators.com
Job Classification
Industry: BPO / Call CentreFunctional Area: BPO / Call Centre
Role Category: Business Process Quality
Role: Call Quality Analyst
Employement Type: Freshers
Contact Details:
Company: Cita AviationLocation(s): Delhi, NCR
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