Collect wide array of data related to all HR verticals (TR/TM/TA/Learning/HR Ops) either through HR teams or from available systems.
Analyze and interpret information and generate meaningful insights to enable HR teams to take sound decisions
Provide accurate and timely generation of reports using raw data from multiple sources. Synthesize the information and identify meaningful trends for relevant HR customers
Collaborate with HR Teams to gather requirements and specifications to gain a better sense of the current shortcomings in reporting and recommend solutions to enhance reporting and data management.
Understand the customer group and their requirements and deliver services at the defined SLAs/KPIs and drive operational efficiency and continuous improvement
Conduct routine audits to ensure a high level of data security, accuracy, and efficiency to support in enhancing data management solutions.
Ensure consistent service delivery of agreed process and complete transaction tracking to capture SLAs
Ensure a consistent and high level of customer service and operational excellence that will ensure transactions are resolved efficiently and in full compliance with relevant legal, company and process requirements
Partner with team to execute plans to improve customer satisfaction with a focus on processes
Represent technical, functional and customer perspective when taking decisions: Database requirements, integration of systems, internal clients and the broader shared services organization
Manage escalation and take ownership for ultimate issue resolution
Ensure smooth on-boarding, training, process and support documentation and aids for colleagues as needed
Ensure knowledge management platform is updated
Serve as first point of contact and subject matter expert for recruitment reporting & analytics tools; assist with troubleshooting reporting issues and taking care of questions.
Seek continuous improvements to improve the capabilities & efficiency
Qualifications
Study, analyse and understand business requirements in the context of business intelligence.
Design and map data models to shift raw data into meaningful insights.
Developing visual reports, dashboards and KPI scorecards using Power BI desktop.
Analyse previous and present data for better decision making
Build multi-dimensional data models
Develop strong data documentation about parameters, models
Connecting to data sources, importing data and transforming data for Business Intelligence.
Job Classification
Industry: Analytics / KPO / Research Functional Area: Analytics / KPO / Research Role Category: Business Intelligence & Analytics Role: Analytics / BI Manager Employement Type: Full time