Customer Service Manager job description @ Stepup Consultancy

Job Description

Some of the main duties of every Customer Service Manager include customer relationship management, handling complains and queries, sorting issues and complains, ensuring customer satisfaction and loyalty, training and hiring Customer Service staff. 

In order to attract Customer Service Manager s that best match your needs, it is very important to write a clear and precise Customer Service Manager job description.    

Customer Service Manager job description

We are looking for an experienced and passionate Customer Service Manager to join our Marketing team! As a Customer Service Manager,  your main goal will be to establish and support good client relationships. 

Writing a Customer Service resume

Customer service professionals often have many different skills and qualifications. However, not everything needs to be included in CVs. 

Resumes and applications need to be adjusted based on the position a person is applying for. Check out this great guide on how to write a Customer Service resume. 

Customer Service Manager duties and responsibilities

• Build a strong customer relationship management strategy to ensure customer satisfaction
• Manage and monitor daily orders assignments through customer service team
• Coordinate activities with all other functions of the department a
• Establishing and monitor service KPIs
• Monitoring and analyzing results
• Implementing changes accordingly
• Lead on-site customer meetings and trainings
• Work with Marketing team to identify potential clients for case studies
•  Interested candidates should send his/her updated CV/RESUME to our E-mail:-( hidden_email ) Head of Recruitment officer.

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Keyskills:   sales messaging customer service operations sales enablement tools service engineering sales enablement service center operations service manager 7 service transformation service operations customer relationship