Greetings from Osource Global pvt ltd!!!

Job Description

Greetings from Osource Global pvt ltd!!!

Role & responsibilities :

• Manage 24x7 shifts of NOC Team and prepare weekly roaster.
• Prepare daily, weekly, and monthly reports
• Coordinate with different internal groups to resolve recurrent problems, alerts, and follow-up on escalated issues.
• Ensure SLAs and Operational standards are met.
• Handle incident response, troubleshooting and fix for various servers/services.
• Handle escalations as per policies/procedures.
• Exhibit a sense of urgency to resolve issues.
• Monitor the stability of our infrastructure with various tools.
• Communicate clearly on tickets, phone calls made to the teams about various issues.
• Ensure smooth handoffs between shifts.

Skills:

• Strong communication & Team management skill.
• Strong analytical skills and a desire to learn new concepts and technologies and apply them.
• Strong attitude to take ownership and responsibility for the production servers/services.
• Familiar with supporting a production application and incident management.
• Good understand of infrastructure and application performance monitoring tools
• Good knowledge of Cloud services EC2, VPC, S3, ELB, IAM.
• Fundamentals: Basic Networking & Security, TCP/UDP, SSL certificates, Application Protocols: SMTP, HTTP, HTTPS, SSH, FTP, SFTP

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Keyskills:   noc operations networking network security monitoring