Responsibilities @ Bajaj Finserv

Job Description

customer relationship manager is a professional who builds and maintains strong, long-term and beneficial relationships with an organisation's customers. By providing a positive post-sale experience to customers, the customer relationship manager helps build trust in the organisation and ensures they continue to patronise the brand and bring more revenue. To do this effectively, the role of a customer relationship manager involves understanding and fulfilling the wants and needs of the target customers. The customer relationship manager also grows the organisation's customer base by identifying the right opportunities to draw new clients.

Responsibilities

• Provide upscale guest service experiences for clients throughout their stay
• Ensure clients are properly greeted upon their arrival
• Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
• Coordinate luggage collection and storage
• Oversee check-in and check-out procedures, including reservations and financial transactions
• Promptly address guests requests, like in-room dining
• Actively listen to and resolve complaints
• Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services
• Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
• Inform clients of our hotel services, including breakfast and dining options
• Promote all hotel amenities, conveniences and programs offered
• Manage guest relations team (including Receptionists and Concierges) to ensure we comply with all standards and operating procedures
• Appraise teams performance and produce regular reports
• Liaise with  and  to provide an overall comfortable guest experience
• Examine daily duties, assign tasks and check on progress
• Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings
• Recommend local tourist spots, including places to dine, shop and sight-see
• Establish friendly relationships with regular hotel clients

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Keyskills:   communication skills confidence organisational planning skills listening skills an ability to work well under pressure a commitment to improve your customer service skills creative thinking good personal presentation motivational skills problem-solving skills