Customer Care Support Executive - contract
- Vitasta Consulting
- 2 - 4 Years
- Mumbai
- 5 years ago
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Job Description
Roles:
Responsible for effectively, efficiently and promptly responding to customer inquiries, requests and complaints received via phone, e-mail or mail to achieve customer satisfaction.Collect, direct the questions, complaints and issues from customers to the relevant departments to get them answered and solved in a timely manner.
Competent in the use of company systems to support in treatment status and sales status follow up.
Assist clinical support with ClinCheck call review appointment set-up, treatment evaluation, speaker logistics arrangement and payment processing, research contract etc.
Assist with SEM query responding and company Insights as needed
Support sales and marketing department in database input with marketing info, client contacts info. Competent in the use of the customer support phone and sales force data systems and the corporate web site.
Maintain a basic knowledge in orthodontic/dental concepts and topics.
Handle important guests visiting, like: visa, hotel, transportation, tour etc
Conduct and maintain non-VIP daily contact
EDUCATION and/or EXPERIENCE
2 Years customer service or sales administrator work experience a plus in a medical device customer-based environment.
Candidates with supply chain and logistics experience in Customer Service are strongly encouraged to apply
A college degree
LANGUAGE SKILLS
Fluency in English
Ability to read and interpret basic documents.
Ability to write routine reports and correspondence.
Support marketing in material preparation and translations
Participate in special projects and/or training when requested.
Employement Category:
Employement Type: Part timeIndustry: Medical Transcription
Functional Area: Customer Service/Call Centre/BPO
Role Category: Customer Service Executive (Voice)
Role/Responsibilies: Customer Care Support Executive - contract
Contact Details:
Company: Vitasta ConsultingLocation(s): Mumbai
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Keyskills: Customer Suppor Customer Service Customer Support Executive Customer Care Executive Customer Care
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Vitasta Consulting
From big transnational corporations to fast growing SME's to fledgling start-ups every corporate body is looking for top talent. All of these are keenly aware that the only real competitive advantage they can have and build in today's flat world is the 'human capital'. We are servicing th...
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