Promoting hotel products and services Memorize scripts for products and services, and refer to them during calls. Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately. Handle a large volume of inbound and outbound calls in a timely manner Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality Updating databases Create and maintain record of. daily problems and remedial actions taken, using call-center database Leverage data and insights gathered by the call center to recommend and influence process improvements Job Type: Full-time Benefits: Cell phone reimbursement Schedule: Day shift Morning shift Performance bonus Education: Bachelor's (Preferred) Experience: Call center: 1 year (Preferred) Cold calling: 1 year (Preferred) Work Location: In person Expected Start Date: 30/05/2024
Employement Category:
Employement Type: Full time Industry: BPO / Call Center Role Category: BPO / Call Center Functional Area: Not Applicable Role/Responsibilies: Job Details