Job Details @ Winmet United

Job Description

Guest Service Agent is an entry-level position in the hospitality industry. Guest Service Agents are responsible for providing excellent customer service to guests, including check-in and check-out procedures, answering questions about hotel amenities and services, and handling guest complaints or concerns. They must be able to communicate effectively with guests and other hotel staff, and have a friendly and professional demeanor. Guest Service Agents must also be able to multitask and work in a fast-paced environment. This is a front-line position that requires a high level of customer service skills. In order to attract the best Guest Service Agents, it is important to write a clear and detailed job description that outlines the duties and responsibilities of the position.

• Welcoming guests as they arrive and checking them into their rooms
• Answering phone calls and responding to guest inquiries
• Handling guest complaints and resolving issues in a timely and professional manner
• Processing payments and maintaining accurate guest records
• Assisting guests with luggage and other requests
• Coordinating with housekeeping and maintenance staff to ensure guest rooms are clean and functioning properly
• Maintaining a clean and organized front desk area
• Providing information about hotel amenities, local attractions, and restaurants
• Upselling hotel services and amenities to guests
• Ensuring guest satisfaction throughout their stay

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Keyskills:   problem solving patience upselling filing communication customer service resolving complaints taking messages answering phones maintaining supplies