Patient Care Relations Coordinator - Columbia @ Columbia Asia

Main Job Tasks :

- Provides general information to customers on services offered by the hospital.

- Directs the customer, patients, relatives and vendors to the appropriate departments or staff.

- Controls cost and expenditure related to department stationery, telephone usage as well as minimizes wastage of electricity and water.

- Takes responsibility and guides/assists Customer Care Assistants in execution of assigned tasks.

Responsibilities and Duties

Is responsible for Outpatients ;

- Registers patients, Screens patients and assigns to the appropriate consultants.

- Accompanies/directs patients to various departments/nursing stations.

- Ensures that bills are paid and medicines are collected.

Is responsible for Inpatients ;

- Admissions from OPD & ER / Emergency Admissions.

- Getting the consent form signed by the inpatient relatives.

- Explaining about visiting hours, passes, admission kit, valuables, tariff sheets, phone activation, cafe, nurse stations, folders, wrist band, room familiarization, provides important phone numbers etc.

- Provides information on top up deposits to customers and follows up and ensures that deposits are collected.

- Ensures all-In patients are met by self on a daily basis to obtain feedback.

- Contacts all patients admitted on every day basis in order to obtain direct feedback from patients.

- Explains the admission and discharge process to the patients/relatives.

- Maintains a Patient forward Appointment/Room Reservation System.

- At Health camps and clinics ensures active participation of team members and self.

- Reduces turnaround time for reports and ensures reports are given back as per set time.

- Assists in conducting/ organizing CMEs wherever required.

- Ensures that the NABH standardization process is in place as per the deadline.

- Assists the Finance Manager in debt collection and handling billing complaints.

- Ensures that all the procedures defined are implemented accurately which -include Admission & Discharge, VIP Welcome standards, Health Screen, Pre employment checks, Appointment scheduler, Room Allocation process etc.

Heath Screens ;

- Assists in the health check for corporate/non corporate personnel.

Other Tasks

- Compiles and monitors bed status reports.

- Reports any incidence that occurs at the facility to the Customer Care Manager.

- Ensure visitors adhere to the companies visiting hours.

- Arranges for baggage handling and other services requested by patients and relatives.

- Participates in educational programs and in-service meetings.

- Graduate in any discipline.

- Minimum 1 year experience as Patient Care Relations or Customer Care Relations Assistant or Coordinator or Secretary in Clinical practices at Hospital.

- Should possess good verbal and written communications skills.

- Should be Computer Literate.

- Should possess strong analytical thinking and ability to handle multiple tasks concurrently.

- Excellent Customer Service.

- Compassion and Empathy.

- Manage and oversee our entire team of care providers.

- Communicate effectively with caregivers, clients, families, and other parties.

- Manage caregiver schedules and requests for time off.

- Manage all client schedules, ensuring care plans are being met

- Maintain accurate client documentation.

- Participate in/conduct caregiver training.

- Maintain compliance with all legal and company requirements at all times.

- Ensure that our clients are receiving the very best in care

- Willingly participate in night/weekend on-call rotation.

- Support caregivers, clients, and families by providing accurate information.

- Maintain a compassionate demeanor at all times

- Remain calm and collected in difficult situations

- See that all measures are taken to protect client privacy and dignity.

- Develop treatment/care plans and see that they are properly carried out.

- Document and report any issues or violations to upper management immediately.

- Make oversight visits to supervise and assess caregivers.

- See that client care charts/logs are maintained and monitor client progress.

- Work to foresee challenges and implement proactive solutions.

- Demonstrate ability to be a problem solver.

- Collect feedback to ensure client satisfaction.

- Provide information to prospective clients and follow up with them.

- Participate in interview, hiring, evaluation, and discipline processes.

- Preference would be given to local candidates / aspirants with Hospital / Clinics / Medical Center /Hotel / Aviation / Travel / BPO / Call Center experience.

- Candidates / Aspirants ready to relocate to Mysore on their own can also apply.

- Aspirants are requested to E-mail resume in MS word format only along with photograph and with details on current fixed salary + incentives if any and expected salary.

- Please superscribe as " Application for the post of Patient Care Relations / Customer Care Assistant at Columbia Asia Hospital - Mysore " in Subject column when writing / sending / forwarding E-mail.

- Work Location - Mysore - Karnataka - India.

Note* You can also send (WhatsApp) text message to 9886300*** if we do not respond to your call or email.

Note* You should be flexible to work for rotational and night shifts.