Customer Success - Executive & Sr. @ Cashfree Holiday

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Customer Success - Executive & Sr.

Cashfree Holiday
2 - 7 years
Bengaluru
5 years ago
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Job Description

Minimum 2+ years of relevant experience in Customer Support, preferably from a fintech background
Proficient in verbal and written English
Candidates who have already worked with Intercom, Front, Freshdesk or any Customer Support CRM would be preferred
Process oriented, proactive and result driven individual
Strong interpersonal skills with the ability to understand the merchant s requirements to ensure proper resolution
Quick learner with an analytical mind to understand back end operations and fintech product

What you ll do

Customer query resolution in a timely manner to ensure the best possible customer experience

Handling customer queries on email, chat and call

Query resolution for the internal customer i.e. Business Team

Adhering to Customer Support guidelines to ensure correct resolution

Maintaining TAT as per SLA for the process

Job Classification

Industry: IT-Software, Software Services
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Full time

Education

Under Graduation: Any Graduate in Any Specialization
Post Graduation: Post Graduation Not Required
Doctorate: Doctorate Not Required

Contact Details:

Company: Cashfree Holiday
Location(s): Bengaluru

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Keyskills: Interpersonal skills Query resolution Executive Analytical Backend operations Customer support Customer experience CRM

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Cashfree Holiday

Cashfree is a payments and banking technology company based out of Bangalore. . Cashfree is backed by Silicon Valley investor Y Combinator and incubated by Paypal.

Customer Success - Executive & Sr. @ Cashfree Holiday

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