Executive - Customer Care @ Wolfattire

Job Description

Role:

- Handling customer queries via phone call, Email, Instagram, Facebook messenger.
- Coordinating with logistics team for handling Delivery related issues
- Working on internal software and project management systems relating to e-commerce
- Coordinating with teams (Pune and Bangalore)
- Coordinating with various manufacturing units for product related issues.

Required:

- Listening to and analyzing the customers issues, investigating the problems, and
providing strategic solutions.
-Using judgment to determine appropriate profitability on all orders and taking action when necessary.
- Ensuring that customers always have the most complete and up to date information about the status of their order.
- Being willing to remain flexible and adapt to change as we continue to grow as a company.
- Able to handle queries of online customers on day to day basis.
- Able to work with logistics team to provide a better customer experience
- Strong verbal/written communication skills- English and Hindi
- Good knowledge of MS Office.

Preferred:

- E-commerce experience
- 1 or more years of customer service experience

Job Classification

Industry: Internet, Ecommerce
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Back Office/Web/Transaction Processing
Role: Back Office/Web/Transaction Processing
Employement Type: Full time

Education

Under Graduation: Any Graduate in Any Specialization
Post Graduation: Post Graduation Not Required
Doctorate: Any Doctorate in Any Specialization, Doctorate Not Required

Contact Details:

Company: Wolfattire
Location(s): Pune

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Keyskills:   Customer Care Executive Management systems Project management Customer experience management E-commerce Customer service Customer experience MS Office Customer Service Executive Logistics