Cluster Head - Gold Loan - Gurgaon - Jana @ Jana Small Finance

Responsible for managing cluster of JC's and Bank branches of Gold business, Drive JC's/bank branches for scaling volumes
Meet defined sales and cross-sell targets
Execute the marketing activities in each of our catchment areas to generate leads ( both new and existing customers)
Engage with the JC staff to enhance our cross-sell on the existing customer base
Focus on renewals
Ensure that the JC's have the right visibility on Gold Loan product offerings
Conduct reviews on business performance (sourcing, approvals, disbursals and collections) and share information
Achieve sales targets for Gold loan and cross sell business and recovery budgets
Provide information as required by Customers and also attend to customer complaints and resolving them
Adherence to the laid down systems and procedures in business and collections
Mentor and coach the existing team members. Provide new joinee support and also educate self for higher roles

Requirements:
Excellent communication skills
Should be a team leader
Good inter-personal skills