Software Support Engineer I - Chennai
- Walmart Labs
- 1 - 3 years
- Chennai
- 5 years ago
- Email to a friend
- Report this job
Job Description
Knowledge
1) knowledge of operating systems, Databases, application stacks and network systems
2) Previous experience dealing with support cases or requests via e - mail, telephone and in person
3) Basic systems ,software engineering and troubleshooting
4) Ability to code/Script in the languages -
.NET , Azure , Microsoft SQL
5) Worked on monitoring and alerting tools
6 ) understanding of Logging techniques (various levels) and ability to use log for alerting and monitoring
Job Responsibilities
1) Independently own and address and resolve applications issues, provide updates and perform root cause analysis.
2) Plan, execute and implement applications and configuration change procedures
3) Gain and maintain expertise in flow of application process and systems related to domain
4) Flexibility - responsibilities may require occasional evening and weekend work
5) Install and prepare tools required for proper functioning of applications on regular basis.
6) Follow standards and best practises to bring operational efficiencies, stability and availability of the system.
7 Assisting with systems integration
8) Issue management and problem management - ensuring comprehensive database of queries and resolutions is kept up to date
9) Maintaining and updating technical documents and procedures
10) Own, maintain, and continuously improve all systems provided as a service, such as monitoring and datastores.
11) Own knowledge base and run books for his/her support domain
Key Skills :
1) Exceptional verbal and written communication skills
2) Listening ability and patience
3) Critical thinking, complex Problem Solve and Troubleshoot
4) Excellent interpersonal skills in areas such as teamwork, facilitation, and negotiation, and
5) Able to work independently or as part of a team.
6) Ability to explain complex ideas to those with limited IT and systems knowledge
7) Demonstrate ability to independently learn technologies and process thru continuous learning
8) Ability to work as part of a cross - cultural team including flexibility to support multiple locations when necessary
Experience Level - 1 to 3 years is recommended
Job Classification
Industry: IT-Software, Software ServicesFunctional Area: IT Software - Application Programming, Maintenance,
Role Category: Admin/Maintenance/Security/Datawarehousing
Role: Admin/Maintenance/Security/Datawarehousing
Employement Type: Full time
Education
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Post Graduation Not Required
Doctorate: Doctorate Not Required, Any Doctorate in Any Specialization
Contact Details:
Company: Walmart LabsLocation(s): Chennai
Keyskills: Root cause analysis Interpersonal skills MS SQL Operating systems Software support Problem management Troubleshooting Operations Monitoring Technical documentation
Walmart Labs
We help people around the world save money and live better - - anytime and anywhere - - in retail stores, online and through their mobile devices. Each week, more than 220 million customers and members visit our 11,096 stores under 69 banners in 27 countries and e - commerce websites in 10 cou...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in