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Manager II - Software Support Analyst @ Walmart Labs

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 Manager II - Software Support Analyst

Job Description

Job Responsibilities

1) Independently own and address and resolve applications issues, provide updates and perform root cause analysis.

2) Plan, execute and implement applications and configuration change procedures

3) Supervise all alerts related to application and system procedures and provide services proactively.

4) Maintain good professional relationships with counterparts of engineering, Platform support and end Users etc.

5) Gain and maintain expertise in flow of application process and systems related to domain

6) Flexibility - responsibilities may require occasional evening and weekend work

7) Coordinate across teams and resolve all complex application and system issues ranging in complexity (Low to Critical)

8) Install and prepare tools required for proper functioning of applications on regular basis.

9) Coordinate with departments and QA departments and administer code migrations in various environments and production outputs.

10) Manage all production system and recommend ways to optimize performance and provide solution to problems and prepare reports for all problems.

11) Follow standards and best practises to bring operational efficiencies, stability and availability of the system.

12) Comprehend various metrics on operational dashboards and reports and take corrective actions

13) Manage all production system and recommend ways to optimize performance and provide solution to problems and prepare reports for all problems.

14) Assisting with systems integration

15) Issue management and problem management - ensuring comprehensive database of queries and resolutions is kept up to date

17) Maintaining and updating technical documents and procedures

18) build reports and dashboards for operational metrics r

19) Design, write, and maintain software to improve the availability, scalability, latency, and efficiency of applications, incorporating third - party open - source tools when available.

20) Own, maintain, and continuously improve all systems provided as a service, such as monitoring and datastores.

21) Own knowledge base and run books for his/her support domain

Key Skills :

1) Exceptional verbal and written communication skills

2) Listening ability and patience

3) Critical thinking, complex Problem Solve and Troubleshoot

4) Excellent interpersonal skills in areas such as teamwork, facilitation, and negotiation, and managing support teams for 4 years at least

5) Able to work independently as a Lead or as part of a team.

6) Ability to explain complex ideas to those with limited IT and systems knowledge

7) Demonstrate ability to independently learn technologies and process thru continuous learning

8) Ability to work as part of a cross - cultural team including flexibility to support multiple locations when necessary,

Experience Level : 9 - 12 years recommended

Job Classification

Industry: IT-Software, Software Services
Functional Area: IT Software - Application Programming, Maintenance,
Role Category: Project Management
Role: Project Management
Employement Type: Full time

Education

Under Graduation: Any Graduate in Any Specialization
Post Graduation: Post Graduation Not Required
Doctorate: Doctorate Not Required, Any Doctorate in Any Specialization

Contact Details:

Company: Walmart Labs
Location(s): Chennai

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Keyskills:   Root cause analysis Automation Interpersonal skills Team management Enterprise applications Problem management J2Ee Open source Operations Monitoring

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Walmart Labs

We help people around the world save money and live better - - anytime and anywhere - - in retail stores, online and through their mobile devices. Each week, more than 220 million customers and members visit our 11,096 stores under 69 banners in 27 countries and e - commerce websites in 10 cou...