Challenging Opportunity with Ecw For SAM Role @ Eclinicalworks

Job Description

We at eClinicalWorks - Ahmedabad have an excellent opportunity for SAM - Strategic Account Manager (Client Interaction). HR - Mitali Karia
Email Id- mi*********a@ec***********s.com Position Overview: As a Strategic Account Manager, you will act as a focal point of contact after the client goes live. The critical aspects of this job are to manage customer relationships, expectations, customer business assessment, risk analysis and customer satisfaction. Job Functions / Responsibilities: --> Communicate with assigned clients to assess their comfort level with the eClinicalWorks EHR, understand their business operations, and help them reach their goals through our Know Your Client initiative.
--> Understand your clients practices including growth opportunities and risks so that you recognize and act upon opportunities to maximize the benefits of EHR implementation.
--> Carry out detailed SWOT analysis for clients to identify and document potential issues, assess impacts, and recommend solutions.
--> Analyze practices and recommend products, features, and/or services to improve clients workflows and patient care.
--> Manage client requests and expectations by working with internal eClinicalWorks teams, including Interfaces, Project Management, Technical Support, Development, and Information Technology
--> Cultivate lasting relationships with clients, seeking ways to increase customer satisfaction. Requirements: --> Bachelors degree or Masters degree (preferred).
--> Healthcare, account management, and/or technology experience are a plus.
--> Strong interpersonal communication skills, including the ability to work with clients at all levels, from executive management to individual teams, providing insightful analysis to technical and non-technical audiences alike.
--> Strong analytical and problem-solving skills.

Perks and Benefits

Perks and Benefits would be discussed in person apart from the CTC

Job Classification

Industry: IT-Software, Software Services
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Full time

Education

Under Graduation: Any Graduate in Any Specialization
Post Graduation: Post Graduation Not Required, Any Postgraduate in Any Specialization
Doctorate: Doctorate Not Required, Any Doctorate in Any Specialization

Contact Details:

Company: Eclinicalworks India Pvt Ltd
Location(s): Ahmedabad
Website: https://www.eclinicalworks.com

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Keyskills:   client relationship management Customer Relationship customer satisfaction us shift business analyst business operations swot analysis Client Handling