Assitant Manager Customer Service - Mumbai
- Parity Cube
- 1 - 3 years
- Mumbai
- 7 years ago
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Job Description
We are looking for highly motivated professional with 1 - 3 years experience to manage our customer service team for Linkis.in. We are looking out for someone who understands the importance of customer satisfactionResponsibilities:
Dealing with customer queries on a day to day basis and sending out prompt responses
Co-coordinating with the Merchants on a regular basis and obtaining timely information
Co-coordinating efficiently and effectively with the other departments in the Company regarding customer queries and payments
Coming up with new ideas and solutions to existing problems so as to resolve them in the most efficient manner in minimum possible time
Monitoring the activities by users on Linkis.in and moderating the boards created by users
Assisting the business development team and the technical team on the issues faced by the users and suggesting solutions for the issues
Ensuring that the link structures are correctly updated and the payouts are rightly reflected
Goodcustomerservicebackground, highly empathetic with a passion to help people
Maintain updated records and documents related tocustomerserviceactions and discussions.
Preparing reports and MIS on a monthly basis
Desired Skills:
We are looking out for someone who has relevant experience in this field and who can take up responsibilities and manage people.
Good verbal communication skills in English and Hindi and good writing skills are a must
Excellent knowledge of Microsoft Excel and Word
Knowledge ofcustomerserviceprinciples and practices
Sincere, dedicated and ready to take up responsibilities
Job Classification
Industry: IT-Software, Software ServicesFunctional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Full time
Education
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Any Postgraduate in Any Specialization
Doctorate: Doctorate Not Required, Any Doctorate in Any Specialization
Contact Details:
Company: Parity CubeLocation(s): Mumbai
Keyskills: English Customer satisfaction Writing skills Customer service Management Monitoring Microsoft Excel Verbal communication Ideas WHO
Parity Cube
Parity Cube Private Limited (PCPL) is a five year old start-up company, started by Mehul Jobanputra and Jimish Jobanputra. PCPL began its operations in August 2011, with just two co-workers and a small rented place in Mumbai. Today, PCPL office accommodates more than 55 people who help PCPL manage...
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