Customer Happiness Engineer - Mumbai @ Convergence

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Customer Happiness Engineer - Mumbai

Convergence
2 - 7 years
Mumbai
5 years ago
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Job Description

Providing technical support and respond for incoming queries related to HRM software (uKnowva)
Handling the Tickets related to IT Technical Issues, ensure that all issues are properly logged, categorizing and prioritizing as per the defined TAT
Understanding Detailing user issues, answering on phone calls, writing replies to emails executing the services
Take ownership of problems and follow up on the status of problems on behalf of the customer and communicate progress on time.
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams manager
Basic knowledge of SQL
Understanding PHP code will be added advantage

Job Classification

Industry: IT-Software, Software Services
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Other
Role: Other
Employement Type: Full time

Education

Under Graduation: Any Graduate in Any Specialization
Post Graduation: Post Graduation Not Required
Doctorate: Any Doctorate in Any Specialization, Doctorate Not Required

Contact Details:

Company: Convergence
Location(s): Mumbai

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Keyskills: HRM PHP Information technology Technical support SQL

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Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Convergence

Tecnotree is a unique combination of two industry forerunners, Tecnomen and Lifetree. Tecnotree makes business flourish by serving Communications companies with Business and Operations Support Systems (BSS/OSS) and Value Added Services (VAS) platforms. We aspire to be the partner of choice for our C...

Customer Happiness Engineer - Mumbai @ Convergence

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