Chat Process, Blended Process, International
- v.v. kale company
- 1 to 2 Yrs
- Mohali, Chandigarh
- 5 years ago
- Email to a friend
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Job Description
Chat Agent Skills and Qualifications
Chat agents are excellent communicators with a passion for customer service. Depending on the company they work for, chat agents may also be required to be knowledgeable in certain areas of specialization, such as e-commerce or software. Employers tend to favor chat agents with the following skills:
- Customer service since chat agents work directly with customers to solve end-user issues and answer questions, its essential that they have strong customer service skills
- Computer literacy by nature, chat agents perform their day-to-day tasks on a computer. They must be able to easily operate a computer, especially in terms of checking and responding to emails as well as utilizing live chat services and software
- Problem-solving skills the ability to solve problems is just as integral to a chat agents work as solid communication skills. When presented with a problem, chat agents must be able to find a solution calmly and efficiently, even if the customer is impatient or disgruntled
- Organization skills as we mentioned earlier, chat agents are responsible for recording and documenting each question or problem as well as each respective answer or solution. Because of this, chat agents should have strong organization skills and be able to effectively sort large amounts of information
- Good attitude though it may go without saying, its worth noting that the most successful chat agents address customers in an upbeat and positive manner. Even when facing complex problems or difficult questions, its important that chat agents maintain a good attitude
Employement Category:
Employement Type: Full timeIndustry: BPO / Call Center
Role Category: Back Office Operations
Functional Area: Not Applicable
Role/Responsibilies: Chat Process, Blended Process, International
Contact Details:
Company: v.v. kale companyLocation(s): Mohali, Chandigarh
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₹ 2.0 - 3.0 Lakh/Yr
v.v. kale company
We are an outsourced Sales & Marketing Company, as a company we do Sales Marketing& Client servicing for various Corporate Clients/ Blue Chip clients.We handle Marketing/Advertising functions for multiple clients in service industry like telecom, banking, insurance etc.
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