Medical Receptionist - Kolkata - Kuruvilla
- Kuruvilla Diagnostics
- 1 - 6 years
- Kolkata
- 5 years ago
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Job Description
- To answer and direct incoming phone calls
- To politely greet, direct and assist customers
- To coordinate incoming and outgoing mail, packages and deliveries
- To schedule appointments; rearrange the appointments as per the exigencies
- To register patients in the system
- To ensure internal matters are not openly discussed in the premises and instead should be escalated to the Centre / Floor Manager for resolution
- To understand the package/prescription of referring Doctor and log in right tests
- To correctly register clients without any errors
- To seek clarifications regarding Tests
- To ensure Cash Handling & Credit Billing
- To ensure zero leakage of cash collection
- To ensure Creation/Checking of Bills in case of credit parties
- To be responsible for filing of Credit bills along with Credit letter
- To be responsible for receipt of Cash / Credit Payment
- Ensure every patient completes 3 appointments in a week (except in cases where prescribed otherwise)
- Reducing Cancellations and No - Shows through confirmation calls, rescheduling of appointments, follow - up calls, sms', patient engagement
- Greeting/ hospitality with patients; Making conversations with patients to enable them get comfortable in the clinic
- Share the Google Review link when the patient is in the clinic and politely get them to fill it
- Approach happy patients (in - process/ discharged) to refer more patients
- Ensuring the up - keep of the clinic (Cleanliness, basic hygiene); Housekeeping staff must be well - trained
Perks and Benefits
as per market standardsJob Classification
Industry: Medical, Healthcare, HospitalsFunctional Area: Executive Assistant, Front Office, Data Entry,
Role Category: Other
Role: Other
Employement Type: Full time
Education
Under Graduation: Any Graduate in Any Specialization, Graduation Not RequiredPost Graduation: Any Postgraduate in Any Specialization, Post Graduation Not Required
Doctorate: Any Doctorate in Any Specialization, Doctorate Not Required
Contact Details:
Company: Kuruvilla DiagnosticsLocation(s): Kolkata
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Keyskills: Cash Collection Cash Handling Receptionist Activities Billing Floor Management
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Kuruvilla Diagnostics
KURUVILLA DIAGNOSTICS was established in the year 1990.It is run by DR.V.C.KURUVILLA, MBBS, DMRD,MD (Radio diagnosis) & DR.POONAM BHAGAT KURUVILLA ,MBBS,MD (Pathology).Our core policies are formed through patients approach.We discuss the needs of the patient & try to provide faciliti...
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